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This topic contains 3 replies, has 0 voices.

Last updated by nielsC-4 1 week, 3 days ago.

Assisted by: Itamar.

Author Posts
June 4, 2025 at 1:13 pm

nielsC-4

Background of the issue:
I am trying to change some settings in WPML and save them. The issue can be seen at this URL: hidden link.

Symptoms:
After attempting to save the settings, the page redirects and shows only a white page.

Questions:
How can I resolve the issue of the settings not saving?
What steps should I take to ensure the settings are saved correctly?

June 4, 2025 at 2:44 pm
June 4, 2025 at 2:52 pm #17107150

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

If the problem persists, please share with us WordPress's debug log (not WPML debug information). Please check this page for instructions.

https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site — try to save the settings in WPML • Languages • Language URL format and get the white screen. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then, please share the errors with us. Please only share the last few messages from the time you checked this.

Thanks,
Itamar.

June 16, 2025 at 11:07 am #17138297

nielsC-4

Sharing the debug log with you, one more thing related to the WPMl, earlier We push our site from staging to live, and we are seeing this on live site is there need to add license key here our site url is whydonate.com

Screenshot (558).png
June 16, 2025 at 11:54 am #17138414

nielsC-4

hey can you check this on priority, we are facing some issues in our site , as i shared screenshot with you, how to fixed that can you help us