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Supporter timezone: America/New_York (GMT-05:00)
Tagged: Performance
This topic contains 3 replies, has 0 voices.
Last updated by Lauren 1 day, 4 hours ago.
Assisted by: Lauren.
Author | Posts |
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November 7, 2024 at 1:28 pm #16377636 | |
michaelA-92 |
Background of the issue: Symptoms: Questions: |
November 7, 2024 at 2:07 pm #16378043 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Please share the results of the tests that you ran here in the staging site once that testing is complete. Thanks! |
November 8, 2024 at 12:27 pm #16381942 | |
michaelA-92 |
Good Day I got the following from my dev team. The other thing my team gave me is that on the main website is that the language drop down is gone, why is that? This is the staging website, hidden link |
November 8, 2024 at 4:28 pm #16382880 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
The sliders will all show because when you disable WPML, there is only one language, so it's showing all languages. As for the website breaking with other plugins disabled, I suggest enabling the debug log so you can see which errors are there showing what is breaking the site. Please reivew our chat and provide the site page load times for the 4 different scenarious that I outlined. The language switcher will not show if WPML is disabled, and you may just need to add it back to the menu once you activate WPML again. This is why we recommend testing these different scenarious in a staging site. Thanks, I look forward to the full report. |
November 11, 2024 at 8:44 am #16387355 | |
michaelA-92 |
Good Day Here is the full report on the steps that you gave me to follow: Without the steps on the website speed current: 15s (From clean search on the browser for truzzer.com) 1. Test page speed with current theme and all plugins except WPML active: Additional information: |
November 13, 2024 at 3:07 am #16395278 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
From the test results, it seems the best results are from when you have WPML with a default theme. All other options still show slow load times, or a critical error. Did you enable the debug log to get details on the critical error? That may help determine what is happening in your custom theme that is causing issues. WordPress includes a debug mode that helps reveal PHP problems. Let's enable this and see if there are any errors we can locate. To enable it, open your wp-config.php file and look for define('WP_DEBUG', false); Change it to: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); In this case the errors will be saved to a debug.log log file inside the /wp-content/directory. The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it. /* That's all, stop editing! Happy blogging. */ Please note that you’ll see everything, not only related to our Plugins. This will most likely include messages from other plugins, your theme, and sometimes even WordPress core. The messages appear all over the place. DOC: After enabling the debug mode, please try to replicate the issue. Navigate to the page where the error message being displayed. The errors will be either displayed on the screen or logged in the debug.log log file inside the /wp-content/directory. Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information. Due to the performance results, please test one more time with a defaul theme with all plugins (including WPML) active. If the page load time is not slow then we will know that the issue is related to the custom theme, in which case you will need to look at the custom functions added to the theme and try to determine what is happening. This is why debug log may be helpful in pointing you in the right direction. |