Can't start the automatic translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to start automatic translations on WPML after assigning credits, receiving a persistent message to recheck credits.
Solution:
If you're experiencing this issue, we recommend you try the following steps to resolve it:
1. Visit your WPML account at https://wpml.org/account/sites/
2. Delete any previous registrations of your site.
3. Unregister your site by navigating to: your-doain.com/wp-admin/plugin-install.php?tab=commercial
4. Click on 'Register this site', which will direct you to re-register at https://wpml.org/account/sites/
5. Copy the new site key and enter it on your site at: your-domain.com/wp-admin/plugin-install.php?tab=commercial

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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Tagged: ATE, Credits

This topic contains 1 replies, has 0 voices.

Last updated by Itamar 3 days, 6 hours ago.

Assisted by: Itamar.

Author	Posts
June 18, 2025 at 12:12 pm #17146109
nelsonJ-3	Background of the issue: I have renewed my license and assigned 89000 credits to the site anilhas.com. I am trying to start automatic translations using WPML. Symptoms: When I try to start automatic translations, I click on 'Recheck my credits and continue translating,' but it does not proceed. I keep getting the message: 'Credits ready? When you're done assigning credits on WPML.org, recheck your credits to continue with automatic translation.' Questions: Why can't I start the automatic translations after assigning credits? How do I resolve the issue with the 'Credits ready?' message?
June 18, 2025 at 12:45 pm #17146485
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Please proceed as follows, and this should resolve the issue. The credits will then be displayed on hidden link. Please try to re-register the site. 1. Go to your account here https://wpml.org/account/sites/ 2. Delete any other instance of this site's registration. 3. On your site, unregister the site. You can do it here: hidden link 4. Press the 'Register this site' option. 5. This will open in a new tab at https://wpml.org/account/sites/, enabling you to register hidden link. 6. Copy the new site key and add it to the field on your site here: hidden link Please let me know how it goes. Regards, Itamar.