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Supporter timezone: Asia/Jerusalem (GMT+02:00)

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This topic contains 32 replies, has 2 voices.

Last updated by Itamar 4 months, 4 weeks ago.

Assisted by: Itamar.

Author Posts
July 1, 2024 at 1:36 pm

alvaroG-27

Background of the issue:
I am developing a site and using WPML. I have tried to follow the documentation.

Symptoms:
The cost calculator is not working.

Questions:
Why is the cost calculator not working with WPML?

July 1, 2024 at 2:22 pm
July 1, 2024 at 2:27 pm #15869191

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

You were disconnected from the chat. I'm preparing a test site were I want you to replicate this problem, please. Then, I'll be able to escalate this issue to our compatibility team. I'll share the details soon.

Thanks,
Itamar.

July 1, 2024 at 2:37 pm #15869275

alvaroG-27

Hello sir any update please

July 1, 2024 at 3:06 pm #15869503

alvaroG-27

Sir please reply me please

July 1, 2024 at 3:09 pm #15869509

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

We need to replicate this issue on a fresh WordPress installation. Then, I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link:

hidden link

With this link, you'll be directly logged in.

I installed WPML, WooCommerce, and the Cost Calculator on the site. I configured WPML to have English as the default language and Arabic as the second language. If needed, please also install the Pro version of the Cost Calculator plugin. Please also ensure you install the latest version of the plugin. Please let us know when everything is finished, and you can replicate the problem.

Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.

You are also welcome to go to the Cost Calculator support. They state the following on the guide.

Please contact our support team if for some reason the translations do not work even though you have done all according to the manual.

Regards,
Itamar.

July 1, 2024 at 3:18 pm #15869539

alvaroG-27

yes i have done

July 1, 2024 at 3:21 pm #15869558

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Thanks.

Can you please send me the link to a page on the test site where I can see the problem?

Regards,
Itamar.

July 1, 2024 at 3:22 pm #15869560

alvaroG-27

any update please

July 1, 2024 at 3:26 pm #15869571

alvaroG-27

Sir there is no calculator on test site

July 1, 2024 at 3:30 pm #15869574

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

You must create it. I'm not familiar with the Cost Calculator plugin. I need your help in replicating this problem. Then I'll be able to esclate it to our compatibility team.

Regards,
Itamar.

July 1, 2024 at 3:36 pm #15869642

alvaroG-27

ok

July 1, 2024 at 3:44 pm #15869723

alvaroG-27

sir your website is very slow

July 1, 2024 at 3:53 pm #15869758

alvaroG-27

I have calculator at the bottom of page please check it

July 1, 2024 at 3:57 pm #15869765

alvaroG-27

I have add calculator

The topic ‘[Closed] cost calculator not working using wpml’ is closed to new replies.