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Supporter timezone: Europe/Madrid (GMT+01:00)
This topic contains 2 replies, has 0 voices.
Last updated by nielsO-5 18 hours, 28 minutes ago.
Assisted by: Carlos Rojas.
Author | Posts |
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January 27, 2025 at 10:57 am #16637187 | |
nielsO-5 |
Background of the issue: Symptoms: Questions: |
January 27, 2025 at 2:10 pm #16638280 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hello, 1.- The cause of the issue might be that the old content is still not fully translated and the translation is stuck. I kindly ask you to follow these steps and let me know if the issue disappeared: Could you tell me the results of the steps described above? 2.- Please share the site debug information as described in this guide: https://wpml.org/faq/provide-debug-information-faster-support/ Regards, |
January 28, 2025 at 8:52 am #16640338 | |
nielsO-5 |
I did the steps, but it still does not work |
January 28, 2025 at 10:31 am #16640952 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Thank you for your message. I want to take a closer look at the site configuration. Your next message is private so you can securely share the access credentials to the site. Please confirm you created a full site backup that you can restore, if necessary, before sharing the access credentials. |
January 28, 2025 at 11:50 am #16641494 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Thank you for sharing the credentials requested. After following the steps described in my message the content is shown correctly in the Advanced Translation Editor (ATE). If you still see any issues, please share a screenshot highlighting the outdated content. |
January 28, 2025 at 1:52 pm #16642144 | |
nielsO-5 |
Hi, Ok thanks! But it's not translated when you go to the front. hidden link . We cleared all the caching. |
January 28, 2025 at 1:57 pm #16642155 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, I see the content correctly translated into English. Could you share a screenshot where the untranslated content is shown? |
January 28, 2025 at 2:23 pm #16642310 | |
nielsO-5 |
Added dutch (original) and english. If you scan them for yourself you can see the difference in the images. |
January 29, 2025 at 9:53 am #16645373 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Thank you for your message. I found a problem in the site that might be causing this issue. You can see in hidden link that the Rest API is disabled, which causes communication problems between WPML and ATE. Please deactivate the plugins and the theme, one by one, until the error disappears and you find the culprit (I recommend starting with the security plugins). You can also ask your hosting providers if any firewall directive on the server side might be causing this problem. Once you find the cause of the issue and the Rest API is enabled again, double-check to see if the translation has been updated. |
January 29, 2025 at 11:30 am #16645934 | |
nielsO-5 |
Rest API is enabled, you can check it via this link: hidden link What else could be causing the issue? |
January 29, 2025 at 11:45 am #16646025 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
This issue could be caused by a third-party functionality or a restriction on the server-side. |
January 29, 2025 at 12:29 pm #16646328 | |
nielsO-5 |
Like cloudflare? |
January 29, 2025 at 12:53 pm #16646580 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Yes, Cloudflare can cause this issue. Could you deactivate Cloudflare and check if the issue disappeared? |
January 29, 2025 at 3:13 pm #16647448 | |
nielsO-5 |
We checked cloudlfare, works and gives a 200 status code . Hereby get the output of all the blogs so it should work curl -X GET --user USERNAME:PASSWORD -i hidden link |