[Resolved] Error with woocommerce subscriptions

Hi there,

While waiting for one of my colleagues to help you, please review the following Errata documentation that might be related to the issue you are experiencing.

https://wpml.org/errata/woocommerce-subscriptions-fatal-error-on-viewing-woocommerce-subscription-related-orders/

Let us know, your results.

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload. Please provide me with the WordPress debug.log; this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for the following line:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings, which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.
If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!

Best regards,
Osama

Hi,

Thanks for the log. I can see that the error comes from WooCommerce.

wp-content/plugins/woocommerce/src/Internal/Admin/Orders/MetaBoxes/CustomerHistory.php:28

Please deactivate WPML plugins and check the issue.

Best regards,
Osama

Hi,

Yes, please contact the WooCommerce support team regarding this issue and share the error log with them.

Best regards,
Osama

Hi,

You are more than welcome. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama