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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an Internal Server Error which was resolved by increasing the memory limit. However, they encountered a new issue where the English event page of their Events Calendar was showing a blank page, unlike the default Japanese page. The client suspected this was due to the plugin using a 'slug' to display events rather than a traditional page, which might not be recognized when the '/en/' language code was added to the URL.

Solution:
We explained that the 'events' page is an archive page generated by the plugin and not a regular page that can be edited. The reason the English translation of the 'events' page was blank is that there were no events translated into English. We recommended going to the admin area, navigating to Events > Translate an event post, and ensuring that the events are translated into English. This should allow the events to display correctly on the English language page.

If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket with us.

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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author Posts
December 8, 2023 at 3:01 am #15022469

paulL-72

Thank you Long. I have increased both the memory limit for my wp-config.php file and on the server side (both to 512M) and the Internal Server Error seems to have disappeared for now. However your point about Events Calendar is something that I can now (without the server error issue) clear see:
1. Japanese is my default language and the default page (www.ds-labo.jp) works just fine as you can see from my attached image:
2. English event page (www.ds-labo.jp/en/event) however shows a blank page which does not match the Japanese page. I clearly remember when setting up Events Calendar that this plug-in displays events not through a "page" but through a "slug" which it says there is no such page for Events that exists. This could be the reason why the English page comes up blank when we insert the "/en/" into the URL as it probably does not know where to go fetch the content. I am sure this is not the first plugin that display a "page" like this. Could you talk to others to see if there is a workaround?

Thank you so much for your help!!
Regards,
Paul

December 8, 2023 at 3:12 am #15022529

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Paul,

Here is the new ticket. The "events" page is an archive page that is created by functionality and it isn't managed/edited like a regular page.
The translation of "events" page in English is blank because you don't have any translation events in English.
I go to admin area > Events > Translate an event post and it is displayed as well on the page in the English language. Please check the screenshot attached.

I hope that makes sense.

Events from July10日 – July10日 2023-12-08 10-05-43.png
December 9, 2023 at 11:42 am #15029071

paulL-72

Thank you sooo much for your help Long!