Fatal Error after site move

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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 4 replies, has 0 voices.

Last updated by danieleG-29 3 hours, 31 minutes ago.

Assisted by: Christopher Amirian.

Author	Posts
December 20, 2024 at 10:38 pm #16535603
danieleG-29	Background of the issue: I created a new site using WPML on the develop.simoneromani.it site and moved it to the official domain romaniservices.it. After this, I created a registration key for this domain. The issue can be seen at hidden link. Symptoms: When navigating the site by clicking on the English flag, some pages like the Home page appear with problems. Recreating the page in English gives the same error. The WPML version update fails as the system cannot connect. Questions: Why do some pages appear with problems after moving the site? Why can't I update the WPML version due to connection issues? Can you help me to solve the problem?
December 22, 2024 at 11:34 am #16537519
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. Would you please follow the steps below to make sure the connection between wpml.org and your website is possible? https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Most probably you need to contact your hosting service provider and ask them to whitelist the addresses below: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net Also please make sure that the WordPress debugging is enabled so that instead of the error you gave the screenshot you see the error message: Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', true ); Please add the code above the line below: /* That's all, stop editing! Happy blogging. */ For more information: https://wpml.org/documentation/support/debugging-wpml/ Thanks.
December 22, 2024 at 3:16 pm #16537876
danieleG-29	Hi, I have enabled the site debugging as requested, but I can't see the errors. I'm also sending you the screenshot of the requested information. Thanks Daniele
December 23, 2024 at 1:41 pm #16540579
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Daniele, Thank you for the information. It should be possible to use the manual update method to update WPML. - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Make sure you are signed in wpml.org. - Go to https://wpml.org/account/downloads/ - Click the "Download WPML manually" link to show the rest of the plugins on the page. - Download the latest version of the WPML and its add-ons. - Install them manually on your website using the method below: https://wpml.org/faq/updating-wpml-manually/ If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Also tell me which page to check for the problem. Thanks.
December 26, 2024 at 8:27 am #16546358
danieleG-29	Hi Christopher, before proceeding I have a question: deleting WPML and its ads and reinstalling it via OTGS Installer will the pages that I previously translated into English be lost? Or will the pages become visible again later? Thank you
December 26, 2024 at 11:52 am #16546734
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, The translations will not be lost. And after installing the new version it should show. But I highly suggest that you have a backup of the database before doing so. By the way, you do not need to delete anything. As I mentioned, you can download the individual plugins of WPML from the URL I mentioned and upload them to your WordPress installation and WordPress will ask you to replace the new one with the old. Thanks.