[Resolved] Header and Footer template cannot be translated
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to translate the header and footer using Elementor and encountered a 502 error when switching to the English version of the homepage.
Solution: 1. We asked the client to perform a full backup and provide us with WP admin access to investigate the issue. 2. We suggested the client disable any firewall that might be interfering and clear the server cache. 3. We used a VPN to access the site from a different location when we encountered access issues. 4. We requested FTP access to check the files directly but ended up using a file manager plugin instead. 5. We obtained permission to deactivate plugins to identify any conflicts. 6. After deactivating certain plugins, we were able to create a new page and the English version of the homepage started working, including the header and footer. 7. We reactivated the plugins one by one to pinpoint the cause of the issue. 8. We provided the client with direct links to the header and footer post types in the WP admin to facilitate the translation process:
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
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Hello my problem still persist. I talked with another assistance online but still i cant translate the footer and the header. we have to see it more clear and more soon. on the footer and header (custom post elementor) i dont get the + to translate. the only way i tried was to create another footer or header for english version and connected with home page and other pages also but no luck. still cant see header and footer on english version. I hope you will be little more clear what steps i have to follow to start translate. as i told to the online asistance i dont have any other plugins and the problem was from the start.
Nonetheless, I'm encountering difficulties in opening your English Language page at hidden link as depicted in the attached screenshot. Is this a recent problem? Can you please investigate?
It is essential for me to access the hidden link page to examine the footer/header issue on your behalf.
Dear Friends
Yes probably there is now an issue with all these changes and now i cant edit the header and the footer on greek and on other too like footer_eng. But general the problem that has to do with you is not that. Have you seen the ticket we have talked 2 hours. the problem is as i asked you so many times where is the + button translator on custom post types elementor on header and footer. You said to me that the correct scenario is to see them and translate them as i do with pages where is that +. I see it on pages but i dont see it on footer and header why is that. this is one of the basic problems has to do with wpml. And as you told me this is the correct scenario to translate it as a page and not as i did create a new footer for english version and a new header for english version. The other problem that cant open now probably will be solved from the template company. Lets focus on wpml problem and test more solutions, if it is template problem so tell me to contact with them i already did and said to me talk with you. There is about 1 week that we try to translate a footer
Yes, I know what you need but the translations for footer and header is not working and this it something that we will check.
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
Yes, I can see the screen recording. I would need to debug this further so I'm requesting a site snapshot. Are you able to provide it or would you prefer that I create this snapshot on your Website directly?
Then, I will investigate this further to pinpoint the issue.
