[Resolved] Header section formatting is broken on French version
This thread is resolved. Here is a description of the problem and solution.
Problem:
I am trying to: get the French layout on the header working properly. A broken layout Solution:
After further verification, we found out that the header and footer of your site were created using Elementor Header & Footer Builder, but these templates were not translatable nor translated.
So I had to :
1- Make those elements translatable from WPML > Settings > Post type Translation
2- Then I had to go to Appearance > Elementor Header & Footer Builder and translated those two elements, please refer to this screenshot : https://prnt.sc/toYfzzaMobtV
I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.
Kindly provide me with the steps on how to replicate the problem.
If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this.
It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/
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I have been able to solve the issue and your menu is now working and displaying correctly in the French website : hidden link
After further verification, we found out that the header and footer of your site were created using Elementor Header & Footer Builder, but these templates were not translatable nor translated.
So I had to :
1- Make those elements translatable from WPML > Settings > Post type Translation
2- Then I had to go to Appearance > Elementor Header & Footer Builder and translated those two elements, please refer to this screenshot : hidden link