[Waiting for user feedback] Issue Translating PayPal Button in WooCommerce with WPML

While one of my teammates works on your ticket, I'll provide you with some initial debugging steps.

Have you tried locating the strings using the following method?

1. Go to WPML → String Translation.
2. Enable the option to auto-register strings.
3. Navigate to the page where the untranslated strings are displayed.
4. Return to WPML → String Translation and check if the string has been registered.
5. If it is registered, translate the string.

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Before proceeding, please ensure that your WPML plugin and add-ons are updated to the latest version, 4.7.1. This will allow you to take advantage of the latest bug fixes and improvements. While this update may not directly resolve your problem, it is essential for troubleshooting with the most current code.

You can check the latest available versions by going to "My Account -> Downloads" on our website. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/

If you do not see any updates available, you may need to click the “Check for Updates” button in the Plugins → Add New Plugin → Commercial tab.

Please remember to back up your database before proceeding with any updates.

Let us know if the issue persists after you've completed the steps.

Hi,

Thank you for contacting the support. I'm assigned this ticket and 'll try my best to help you fix the issue.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

Regards.

Thank you for your patience and cooperation.

I'm trying the steps you mentioned but unfortunately can not see that button which you showed and referred to in your first message on this ticket (see attached).

Is there anything missing to make that button visible/available? I've tried increasing cart amount, changing shipping method and etc.

Please check and when you enable that button, please let me know also the steps, so I can understand where it is coming from.

Thank you for your patience and cooperation.

I was able to see that button by connecting via Spain (for Italy the site was unreachable). So I then enabled string tracking from WPML -> String Translation, but unfortunately either that or a conflict caused a fatal error and site isn't working anymore.

Since I don't have FTP access, I was not able to deactivate WPML (or any other plugin for that matter since there are lot of plugins active).

Can you please restore the site again? And then only leave WPML, String Translation, WooCommerce, WCML and the related PayPal payment plugin.

And also provide the FTP access so I can then deal with such an issue on my own.

I've enabled your next reply as private for updated access information (including FTP).

Thank you for the updates. However, I'm seeing "Briefly unavailable for scheduled maintenance. Check back in a minute." message when trying to access the site.

I'll check again in the morning and 'll get back to you accordingly.