Its not possible to submit a review in translated version

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to submit a product review in Slovak language on their WooCommerce site, but the option to leave a review is only available in the English version.
Solution:
1. We asked the client to provide debug information to better understand the issue by following this documentation: http://wpml.org/faq/provide-debug-information-faster-support/.
2. We recommended that the client ensure their theme and WordPress are updated to the latest versions.
3. We suggested that the client test the issue with only WPML, WooCommerce, and WooCommerce Multilingual plugins activated to see if the problem persists. We also emphasized the importance of backing up the database before making any updates.
4. We advised against turning off plugins on a live site if the client does not have a staging site or the ability to restore the site.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please do not hesitate to open a new support ticket. You can reach the WPML support forum here: https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, WCML

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 7 months ago.

Assisted by: Andrey.

Author	Posts
April 18, 2024 at 8:06 pm #15540988
tomasV-19	Tell us what you are trying to do? Im trying to submit a review in translated form ( slovak language ) but there is no possibility on products to take a review. Only in english version. Is there any documentation that you are following? No Is there a similar example that we can see? You can check the website and products, you will see the problem. What is the link to your site? hidden link
April 18, 2024 at 9:23 pm #15541124
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Please upload any relevant screenshots or links that would help illustrate the problem. I want to ensure that I fully understand the issue at hand so that I can provide the best possible solution. I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/
April 19, 2024 at 7:05 am #15541977
tomasV-19	Hello here are the pictures what i meant. Thank you
April 19, 2024 at 10:12 pm #15545155
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for providing additional information. Could you please confirm if you have updated your current theme and WordPress itself? If not, kindly update them and check if the issue persists. Also, it would be helpful if you could test the problem with only WPML, WooCommerce, and WooCommerce Multilingual plugins activated. Before proceeding with any updates, remember to back up your database to prevent any data loss.
April 22, 2024 at 9:17 pm #15553143
tomasV-19	Could you please confirm if you have updated your current theme and WordPress itself? If not, kindly update them and check if the issue persists. - issue still persist. Also, it would be helpful if you could test the problem with only WPML, WooCommerce, and WooCommerce Multilingual plugins activated. If i do this will i have a problem with my website? or if activate it back it will be the same?
April 23, 2024 at 6:45 am #15553700
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	This may not necessarily resolve your problem, however, in order to troubleshoot the issue best, we need to work on the latest code available. If you do not have the staging site or the possibility to fully restore a copy of your site in case of any issues, it better not turn off the plugins on your live site. Let me know how it goes.
April 23, 2024 at 10:49 am #15555285
tomasV-19	Hello got another problem. Trying to create new variable product and in english is everything working. I can choose the variant and im able to put into basket. In translated version im able to choose variant but im not able to put in basket. What si wrong? Im getting little bit frustrated with this plugin. New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-trying-to-create-new-variable-product/
April 23, 2024 at 11:36 am #15555526
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I opened a new ticket for your new question. This will also help other users with similar problems find solutions when searching the forum. I will reply here: https://wpml.org/forums/topic/split-trying-to-create-new-variable-product/.