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This topic contains 5 replies, has 2 voices.

Last updated by Osama Mersal 7 months, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
October 1, 2024 at 2:52 pm #16241261

simonE-22

Background of the issue:
We have added a Korean version of the site hidden link and the URLs have been translated into Korean which my research suggests is okay and functional.
However, when I copy the page URLs, it comes out like this: hidden link - rather than in Hangeul (Korean), suggesting it is not functional.

Symptoms:
There are also issues with the pages linking through as these are returning 404s

Questions:
Do we need to change the language in the URLs to English for the Korean site to work correctly?
How can we fix the issue of pages returning 404 errors?

October 1, 2024 at 3:07 pm #16241511

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) The URLs appear like that when copied because they are not Latin characters.

However, the 404 error issues might not be related to the encoded URLs. Please make sure that the translated pages/products are published, not drafts.

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

October 1, 2024 at 3:20 pm #16241598

simonE-22

Thanks Osama, but the pages I'm clicking on aren't drafted.

e.g. The first product box on this page: hidden link (image attached) - takes me to a 404 but it should be going to this page:
hidden link

- So is this an issue with the URL not being Latin characters? Or something else?

Also, thanks for the pointer re. the WP memory limit - will have a look at it.

Screenshot 2024-10-01 at 16.15.38.png
October 1, 2024 at 3:23 pm #16241622

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 2, 2024 at 9:01 am #16244291

simonE-22

Hi Osama,

Sorry for the delay here.

The client is happy to add you to the site - please can you provide an email address for us to use?

Also, re. the test site, we don't have a test area available as the license for WPML only covers the live site. Any suggestions here?

Thanks so much!

October 2, 2024 at 9:17 am #16244348

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Here is my email: osama.m@onthegosystems.com

WPML provides 3 live sites and 9 Dev sites for the CMS license.

Best regards,
Osama

The topic ‘[Closed] Korean language in URLs’ is closed to new replies.