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This topic contains 2 replies, has 2 voices.

Last updated by Bigul 1 year, 2 months ago.

Assisted by: Bigul.

Author Posts
October 10, 2023 at 8:08 am #14547007

maxwerG

All of a sudden, my license became invalid not allowing to download updates.
I have already tried to add key manually and paste it in wp-config with no luck.

Error: Unable to parse data from service response.

October 10, 2023 at 8:26 am #14547303

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Thank you for reporting this bug. Our team is already aware of this issue and they are working on fixing it ASAP. I will get back to you as soon as I have an update. Thank you so much for your patience throughout the debugging process. Please wait.

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Thanks!

Bigul

October 10, 2023 at 9:28 am #14548073

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

We have applied a fix for this issue. Please try the following steps to register the site with a new key after a full site backup{mandatory} and make sure you are getting the expected result or not.

- Go to your account page (https://wpml.org/account/sites/)
- Delete the key for the site
- Go to Plugins>>Add New>>Commercial tab
- Click on the "Register WPML" link
- Click on the "Get a key for this site" link
- Copy the newly generated code
- Visit back to Plugins>>Add New>>Commercial tab
- Register the site with the new key

Please refer to the following documentation for more details.

https://wpml.org/faq/install-wpml/#unregister

https://wpml.org/faq/install-wpml/#register

https://wpml.org/faq/troubleshooting-registration/

hidden link

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Thanks!

Bigul

October 10, 2023 at 9:46 am #14548217

maxwerG

This works for me! Thank you!