Links on some pages don't point to the right language subpages

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Tagged: Not WPML issue

This topic contains 5 replies, has 2 voices.

Last updated by Mateus Getulio 1 year, 11 months ago.

Assisted by: Mateus Getulio.

Author	Posts
February 9, 2023 at 5:06 pm #13001165
katarinaK-4	Tell us what you are trying to do? My website has 3 languages - czech (default), english and slovak. I imported XLIFF files for english and slovak and it worked just fine. Now I'm observing the issue - on english page are some buttons with links and they point to /en/ subpages as they should. But if I open the same page in slovak language, these button links are pointing to default language instead of /sk/. Is there any documentation that you are following? I've tried to search this forum and find some intel about it but I didn't find any solution. Is there a similar example that we can see? EN - hidden link - buttons work just fine, pointing to /en/ subpages SK (same page) - hidden link - buttons are pointing to default language subpages instead of /sk/ What is the link to your site? As above.
February 10, 2023 at 5:27 pm #13008907
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.
February 13, 2023 at 8:51 pm #13024617
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thanks for providing the website credentials, but it seems that there is an additional login at the server level: hidden link Could you please provide us with the login info for this server protection as well? Your next response will be private again. Thanks!
February 16, 2023 at 9:07 am #13046763
katarinaK-4	I'm sorry, but you have to use FTP client, not web browser. With FTP client like Total Commander or FileZilla it will work jsut fine with credentials I've sent before. Sorry for your inconvenience, I hope now it will be fine.
February 16, 2023 at 8:51 pm #13052725
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thanks for your reply. The site seems to have http basic auth turned on and without that password we can't access it. Furthermore, we tried FTP access and that doesn't work either. In order for us to take a closer look at this issue, I'd like your help creating a package of your website and sending it to us. Please use the plugin Duplicator(hidden link) to create a full copy of your website so we can take a look at it and see what's causing the issue with the large table. Please check our tutorial on how to create a Duplicator package here: https://wpml.org/faq/provide-supporters-copy-site/ If you come across problems while creating it, please feel free to ignore(exclude from the backup) both uploads and cache folders. I'm enabling the proper field for your to share this copy, you'll see it on your next response. Alternatively, you may use any file sharing service that you prefer and share the link in the ticket(your next response is being marked as private, only you and I have access to it). Thank you, please let me know.
February 20, 2023 at 9:16 pm #13073945
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you for providing the website package. We were able to install it on a CW app: hidden link - you can login using the same credentials as in the original website. First, we checked that there are several fields that needs to be translated in the Slovak page: hidden link If you type 'http' on the Search box in ATE you will see that it has also several links that need translation. Please try these steps on the original website and check if it solves the issue: - Make a small edition on the original language page (like an extra character on the title) - Update the SK translation and check the missing fields - Complete them and check if it solves the issue It should be solved after these steps. Please give it a try and let us know how it goes!