[Resolved] Links to non-English sites don't work on our site

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.

Please check this documentation:
https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/

If that does not help, one of my colleagues will soon come to continue support.

Hello Senzor,
Thank you for the update.

I totally can understand the time it takes to update each link individually, but my aim was to see if updating the link in one place would resolve the issue. This method allows us to understand whether the problem lies with how WPML has set the link target or if there's another underlying cause. FYI, underscore can be used on slug and it shouldn't cause any issue.

However, since you have tried already and that didn't result positive, please try the following:

- Please go to WPML > Support > Troubleshooting
- Select "Page" from the dropdown under Cleanup section and click on "Synchronize Post Taxonomy"
- Once the process is completed, do the same for "Post"
- After that, please click on the following buttons to ensure that the language and other information have been propagated correctly to the translations:

-- Clear WPML Caches
-- Set language information
-- Fix post-type assignment for translations

- Next, go to "WPML > Settings" and scroll down to the "Translate Link Target" section.
- Click on the "Scan not and adjust link" and wait till the process is completed.
- Once done, please clear the caches from your site, server, and browser and check the page again. If you have enabled Object caching, ensure to clear the object caches as well.

Regarding the problem of removed links still appearing in translations - after deleting the links from the primary language page, did you update the translation? It's essential to update the translation whenever changes are made to the original page, even if something is deleted, to ensure the changes are accurately reflected in the translated versions.

If the translation has been updated and the issue persists, then please clear the caches and check again.

However, if you have added the translation manually(From WordPress Editor), then you need to edit the translation and remove the section manually.

I hope you can understand. Please feel free to let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hello Senzor,
Thank you for the update. Glad to hear that some links are working properly now.

You mentioned that the links on the Swedish page were redirected to the English version of the page. However, upon reviewing each link on the Swedish version of the homepage, particularly within the Flip menu, I can confirm that all links now correctly direct to the Swedish version of the page. I did not find any links that incorrectly lead to the English version of the page. Please check this video for a better understanding: hidden link

If you're still experiencing issues with the links not functioning correctly, it's possible that cached data from before is still being used. Could you kindly clear your site and browser caches and then recheck?

Please feel free to let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hello Senzor,

I'm truly sorry to hear about the challenges and frustrations you're facing. Ensuring customer satisfaction is paramount to us, and I have been committed to providing the best possible solutions to address the issues you've encountered. While I hoped my previous suggestions would bring some improvement, it's clear that there are still some concerns that need to be resolved.

Upon a more detailed examination, it appears that the site's recent migration to the main domain may have caused issues with links, such as links incorrectly pointing to a subdomain or not updating as expected. Please rest assured, that there is a solution for every problem, and I am fully prepared to delve deeper into these specific issues to find a resolution.

To facilitate a thorough investigation, I kindly request temporary access to your site's wp-admin and FTP. This will enable me to gain a better understanding of the underlying problems. If possible, it would be ideal to have access to a testing environment where these issues can be safely replicated.

You will find the needed fields to share the access information below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Furthermore, I may need to temporarily install a plugin, such as “Duplicator” or "All in One WP Migration," to create a copy of your site for local troubleshooting. I assure you that any local copies of your site will be deleted once the issue is resolved. Please let me know if this approach is acceptable to you.

IMPORTANT:
- Please ensure that you have backed up all site files and the database before granting access.
- If the wp-admin/FTP fields are not visible, this means any information you post could become PUBLIC. Please do not share your website details under these circumstances. Instead, notify me to enable the private submission option. The private submission box look like this: hidden link.

Looking forward to your response and greatly appreciate your cooperation and patience as we work together to resolve these issues.

[To maintain clarity and organization in each thread, we are allowed to discuss one issue per topic. If you are having issues other than links, please feel free to create a new ticket for the issues. Me or one of our supporters will take over the ticket and provide the necessary assistance to resolve the matter.]

Best regards,
Prosenjit