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[Resolved] my credits are missing

This thread is resolved. Here is a description of the problem and solution.

Problem:
After switching servers, the client's credits are missing on the same domain.
Solution:
Removing a Site’s Registration from WPML.org account returned the missing credits to WPML.org account to use any of the registered site.

Documentation
https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#deleting-a-site"

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This topic contains 1 replies, has 2 voices.

Last updated by Noman 1 year, 7 months ago.

Assisted by: Noman.

Author Posts
November 8, 2023 at 8:57 am #14753889

nicolasl-65

Hi i switched my website server and now my credits are missing on my same domain what is this issue please resolve this :/
November 8, 2023 at 9:22 am #14754317

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Can you please follow the below doc and see if this resolves your issue: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#deleting-a-site

If the issue still persists, can you please share your site URL in which you are facing this issue.

Thank you for your cooperation