Hi
yesterday morning my au translations were missing and in the backend there was an error with wpml saying that wpml plugin is unable to communicate with the server.
how ever after a few hours again it starts to show the content but the few elements are not working correctly eg menu
To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.
If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).
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Author of Enterprise Translation Cloud, a data-driven approach to localization that helps customers achieve higher quality translation at a lower total cost.","url":"https://wpml.org/go/smartling/","logo_url":"<em><u>hidden link</u></em>","logo_preview_url":"<em><u>hidden link</u></em>","project_details_url":"<em><u>hidden link</u></em>{account_id}/account-jobs/{project_id}:{job_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3f1d34db7a1c34e0840e81b4aceb97db","doc_url":"https://wpml.org/translation-service/smartling/","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"custom_fields":[{"label":"User Identifier","name":"user_identifier","type":"text"},{"label":"User Secret","name":"user_secret","type":"text"},{"label":"Account UID","name":"account_uid","type":"text"},{"label":"Project ID","name":"project_id","type":"text"}],"default_service":0,"translation_feedback":false,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":144,"name":"RWS Language Cloud TMS","description":"Manage the whole translation process without leaving WordPress, by sending content directly to any language service provider, in-house or external.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","logo_preview_url":"<em><u>hidden link</u></em>","project_details_url":"<em><u>hidden link</u></em>","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"a87dad5a887e062d5a269574bd54fc3b","doc_url":"https://wpml.org/translation-service/rws-language-cloud/","notification":false,"tms":true,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your username and password are the same as the credentials you use to login to SDL Language Cloud","how_to_get_credentials_url":"https://wpml.org/translation-service/sdl-language-cloud/#connecting-to-language-cloud","client_create_account_page_url":"<em><u>hidden link</u></em>","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Client ID","name":"client_id","type":"text"},{"label":"Client Secret","name":"client_secret","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":148,"name":"Crowdin","description":"More than 1 000 000 people use Crowdin to translate, manage and organize localization projects. No matter if you manage projects for clients, you work for a Fortune 100 company, or you're self-employed, Crowdin has features and integrations that will suit your localization needs.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","logo_preview_url":"<em><u>hidden link</u></em>","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"699e6ed91a275d04372c7289922a5610","doc_url":"","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false},{"id":149,"name":"Parlam","description":"The Parlam connector for WPML will link your WordPress platform with your Parlam TMS account. Once there, you can translate the content yourself assisted by the translation memory or assign it to the freelance translator or LSP of your choice.","url":"https://wpml.org/go/parlam/","logo_url":"<em><u>hidden link</u></em>","logo_preview_url":"<em><u>hidden link</u></em>","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"b5a3b7ee5fa28c5370ed81e9a5db619b","doc_url":"","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=9080929","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false}]
}
3) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
4) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
Thank you for the updates. This may be a temporary issue. Please visit Plugins>>Add New>>Commercial tab and click on the *Check for updates* button to refresh the WPML installer caches. Then make sure you can upgrade to the latest version of plugins or not.
Thank you for the updates. Please note that I have opened a new ticket for the Update failed issue. As per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket.
I will get back to you soon on the latest ticket. Please wait. Thank you for your understanding.
--
Thanks!
Bigul
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