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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to access the order received page in secondary languages on their multilingual website, and instead encounters a 404 error page.
Solution:
If you're experiencing a similar issue where the order received page is not displaying correctly in secondary languages and shows a 404 error, we recommend you check for a known issue with WPML. Please visit the following documentation:

Before making any changes, ensure you back up your database. If this solution does not seem relevant to your situation, please open a new support ticket with us, and we will be happy to assist you further.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 year, 4 months ago.

Assisted by: Andrey.

Author Posts
December 6, 2023 at 6:32 pm #15011525

joseS-54

I am trying to: get order received page on second languages on my website.

Link to a page where the issue can be seen: order received page

I expected to see: order information

Instead, I got: 404 page

Note: I prefer Ilyes help in this case.

December 8, 2023 at 8:27 am #15023331

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please check if you are not experiencing the same issue?

https://wpml.org/errata/wcml-custom-order-received-endpoint-redirects-to-default-language/

Please backup your database before making any changes.

December 8, 2023 at 11:25 am #15025277

joseS-54

It is not redirect to default language, it goes to 404 page.

December 8, 2023 at 1:27 pm #15026017

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Have you had a chance to test a workaround? To make sure it is not the same issue but with different symptoms.