Possible incompatibility with Smart Coupons

This thread is resolved. Here is a description of the problem and solution.

Problem: If you add store credits with Smart Coupons, they are not detracted from the checkout

Solution: we (WPML team) found that to make smart coupons working 100% with our plugin would require big changes in WooCommerce Multilingual plugin (it is our plugin) and for the time being we cannot dedicate time to do this or even triage it to know if this is doable without breaking compatibility with other plugins. Therefore we (again, WPML team, not Smart Coupons team) decided to not continue. Therefore, we can't offer a solution for the issue.

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This topic contains 13 replies, has 3 voices.

Last updated by Konrad Karpieszuk 4 years, 8 months ago.

Assisted by: Laura.

Author	Posts
January 20, 2020 at 9:53 am #5321979
jeppeK	If you add store credits with Smart Coupons, they are not detracted from the checkout
January 20, 2020 at 11:47 am #5322973
jeppeK	Hello again, I've now set up WooCommerce with a test product, installed Smart Coupons and a Quickpay demo. As you can see on the attached screenshots the issue persists.. If multilingual is disabled it works. This is not only an issue with quickpay but other payment gateways like mobilepay etc.
January 20, 2020 at 2:08 pm #5324305
jeppeK	Hi Laura, Any news regarding this issue? 🙂
January 20, 2020 at 4:25 pm #5325843
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, the issue doesn't seem to be with Smart Coupon, but with Quick Pay too. If Quick Pay is disabled, it works fine. As I can see the issue in the Sandbox, I can escalate the issue to the 2nd tier.
January 21, 2020 at 7:20 am #5329701
jeppeK	Hi Laura, Thanks for the reply. 🙂 You may very well escalate the issue to the 2nd tier
January 21, 2020 at 5:06 pm #5335085
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, in the Sandbox the issue was solved in this way: - setting in WPML > Languages > Language URL format from parameter to directories - in Settings > Permalinks permalinks from default to postname Can you please check and see if it works for you too?
January 22, 2020 at 9:14 am #5338885
jeppeK	Hi Laura, The website where the error occurs already has the WPML's language URL format set to directories and permalinks set to postname. I've also tried it in the sandbox environment and it didn't work? Could you send me screenshots of the settings? Maybe I got something wrong. Thanks in advance 🙂
January 23, 2020 at 8:40 am #5346315
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, I tested again in the Sandbox and it's working for me. Maybe I'm missing some steps to recreate the issue? Could you please send a video where you test in the Sandbox? You can see the settings in Settings > Permalinks
January 23, 2020 at 10:18 am #5347153
jeppeK	Hi Laura, Here's a video. I haven't changed any settings. hidden link As you can see you still have to pay 600 DKK when checking out and not 300 DKK. That is the issue. It works if WPML Multilingual CMS or any related plugin (ie. String Translation or Translation Management) is disabled.
January 23, 2020 at 3:02 pm #5350725
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, I tested again, and indeed I can see the issue if I use the coupon 36RHDK2Z, but I can't if I try with a new, different coupon (8EPFZ375) that I created for testing. Can you try that as well while we're trying to understand what could be causing the problem?
January 24, 2020 at 7:55 am #5354889
jeppeK	Hi Laura, Yes it works, but that is because the coupon type isn't set to "Store credit / gift certificate" but set to "Fixed cart discount". Our clients entire setup uses Store credit for their giftcards 🙂 Thanks
January 24, 2020 at 11:38 am #5356487
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for the clarification. We'll continue debugging.
January 27, 2020 at 2:44 pm #5370629
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, I tested with a new coupon as you suggested and I could reproduce as you said. However, it seems that Smart Coupon has other issues with non-standard payment methods (gateways etc) plus other problems with WPML. Our compatibility team worked with the author for a while, but in the end they decided not to continue. Therefore, we can't offer a solution for the issue you reported as we won't make Smart Coupon WPML compatible. We have another coupon plugin that is tested as WPML compatible: https://wpml.org/plugin/woocommerce-extended-coupon-features-pro/ I'm sorry if this isn't the solution you hoped for, but that's the only one I can offer.
February 3, 2020 at 10:33 am #5411173
Konrad Karpieszuk Supporter Languages: English (English ) Timezone: Europe/Rome (GMT+02:00)	hi there, I want to clarify the last comment: we (WPML team) found that to make smart coupons working 100% with our plugin would require big changes in WooCommerce Multilingual plugin (it is our plugin) and for the time being we cannot dedicate time to do this or even triage it to know if this is doable without breaking compatibility with other plugins. Therefore we (again, WPML team, not Smart Coupons team) decided to not continue. I am explaining this per Smart Coupon team request as the previous comment could be understood differently.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.