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This topic contains 9 replies, has 2 voices.

Last updated by Bigul 1 year, 8 months ago.

Assisted by: Bigul.

Author Posts
April 27, 2023 at 3:23 pm

shacharA

I have a case that I need a solution or advice
WooCommerce site
Sold to Israel which is 17% VAT
Sells to Europe and the USA and does not want VAT on the sale

April 27, 2023 at 5:34 pm
April 27, 2023 at 5:37 pm #13552223

shacharA

Just a clarification after seeing the title of the opened ticket.
I want all countries not to be charged VAT, not just the USA and Europe.
Thanks

April 28, 2023 at 4:32 pm #13558813

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. The issue is existing after the initial checks on your staging site. So consulting with our team for an expert opinion. We will get back to you as early as possible. Please wait.

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Thanks!

Bigul

May 1, 2023 at 2:08 pm #13565461

shacharA

Hello, please update me regarding this. It is very important and urgent to deal with this issue. There is a problem with the invoices from this problem. This is a site disabling bug

May 2, 2023 at 9:58 am #13569645

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Sorry for the late response because of the weekend. We are looking for the possible workarounds and get back to you as early as possible. Please wait.

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Thanks!

Bigul

May 7, 2023 at 1:08 pm #13600621

shacharA

Hello, this issue disables me from referring customers to the site in English. Waiting for a reply thanks

May 8, 2023 at 4:59 pm #13607699

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the feedback. Our second-tier team is still debugging this bug. We will get back to you as early as possible. Please wait.

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Thanks!

Bigul

May 9, 2023 at 4:31 pm #13616133

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

For your kind information, this issue is happening because of a conflict in WooCommerce and we have limitations here. If we set Yes, I will enter prices inclusive of tax option WooCommerce will be including base location tax with the product price. But the additional tax set based on location(for example *US*) will be calculated after the base tax.

This bug is reproducible in a clean installation when WooComemrce is only active. Please check our test site and screencast for more details and let us know your feedback.

Our Sandbox site - hidden link

hidden link

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Thanks!

Bigul

May 9, 2023 at 8:47 pm #13617571

shacharA

Thank you.
What can be done to solve this in the easiest way? It is problematic to calculate each price together with tax and define it precisely. I believe it won't be a regular round amount either...

May 10, 2023 at 9:05 am #13619873

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the feedback. Kindly contact WooCommerce support. Because as of now this is the expected workflow in WooCommerce. Thank you for your understanding.

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Thanks!

Bigul