This thread is resolved. Here is a description of the problem and solution.
Problem: The client cannot access the invoices section in WPML > Translation Management > Tools > invoices, as the page remains blank. Additionally, there are errors in ATE logs and concerns about loss of previous human translations and server connection issues.
Solution: 1. We suggest following the method explained in an existing ticket to access invoices: https://wpml.org/forums/topic/invoices-overview-empty-javascript-error/#post-14994701. 2. We recommend making a full backup of the website and updating all available plugins. 3. We found 'CURL error 28' errors in the ATE logs, indicating connection issues with our servers. It is necessary to contact hosting/server support to verify if connections are being blocked by a firewall or similar rules. 4. If the customer needs specific invoices, we can send them by email at the customer's request. 5. If clicking 'check now' on the WPML installer support page shows two green checks, then the connection is fine and the issue might have been resolved by the hosting.
It is possible This solution may not be relevant because it is outdated or does not apply to your case. If so, we suggest opening a new support ticket. We also recommend reviewing known issues at https://wpml.org/known-issues/, Check the version of the permanent solution and confirm that you have installed the latest versions of themes and plugins. If you need further assistance, feel free to contact us on the WPML support forum: https:/ /wpml.org/es/forums/forum/ayuda-en-espanol/.
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Hello Mihai
yes, I see them now, thanks.
but still, if I click 'invoices' under WPML > Translation Management > Tools > invoices, it goes blank though.. can this be also fixed?
1. Can you please let me know if you ever had the chance to also try this method explained by my colleague here that allows you to get access to the invoice? This is an existing ticket where the same issue was happening for another customer.
I also recently had a customer who got this issue disappearing when they changed the server. That is what fixed the issue in that case.
In the meantime, unless you have time to check, please also let me know if you want me to share any invoices with you: the latest one, latest two, three? Happy to send them to you via email.
Hello Mihai
It looks very complicated to make tests, at least for a person like me 🙂 I am very uncomfortable following this (https://wpml.org/forums/topic/split-can-not-connect-to-wpml-org/) as we had a serious issue in the past doing something similar. We lost a big portion of the human-done translation. At that time, WPML changed servers or proxies for ATE... something like that.
We didn't change our server.
I see the error logs hidden link which makes me wonder if we have a problem more than just invoice matter..
So, here are the questions:
1- What if we don't do anything, leave it as it is, but ask for an invoice just from time to time?
2- are these errors indicating a problem that we must take care?
What you see here (hidden link) is definitely a serious issue (CURL 28).
The cURL error 28 on the installer logs practically means there might be an issue with the server. Perhaps it is terminating the connection before the site gets a response from our servers.
Actually, our team is not seeing any incoming requests from this site which means the requests probably aren't even leaving their site.
Also, our Systems team checked and there is no block from our side.
So you should check with the hosting/server support to see if the connections are being blocked by any firewall or other rules.
In regards to the invoices, we are totally fine if you come back whenever you need it and ask for specific invoices but there is a chance that this issue might also be caused by the same server-related issues.
If you go here (hidden link) and click the "check now" button at the top, you will see that we will get 2 red X-es which is proof that the site cannot connect to WPML.
I hope that you will find this information helpful. 🙂
I just notice this notification, it never appeared before but just now. Please see images. I see that the API is disabled, if we enable it, it will be the solution.. not the server side?
Unfortunately, I am not sure if that will solve the issue.
The best option here is to get in touch with the hosting/server support and handle all these issues because our team confirmed that the blocks are not coming from our end.
This is is 100% coming from something related to the server that holds the site files and database.
hmmm... not sure how to understand.
I see that there is a connection problem (1.jpg) but then I see no problem (2.jpg) seeing 'Subscriptions updated successfully.' Would you please help how to understand please?
