Home›Support›English Support›[Resolved] The pop up was built with elementor pop up builder. But the translation is not working.
[Resolved] The pop up was built with elementor pop up builder. But the translation is not working.
This thread is resolved. Here is a description of the problem and solution.
Problem: You have a pop-up on your page built with the Elementor pop-up builder, and although you've translated the content in WordPress, the translation does not appear when switching the site to German or Spanish. The pop-up content remains in English. Solution: We recommend that you edit the translated templates for each language to ensure they are linked correctly. Here are the steps to follow: 1. Access your WordPress admin area. 2. Navigate to the Elementor Library for pop-ups. 3. Select the appropriate language tab for your translations. For Spanish, ensure you are editing the pop-up under the Spanish language settings. Similarly, for German, make sure to adjust the settings under the German language tab.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I have a pop-up on my page in the section 'Choose Your Learning Language' built with the Elementor pop-up builder. I translated the content of the pop-up in WordPress, but the translation does not work when I change the site to German or Spanish. URL: hidden link
Symptoms:
The content of the pop-up is always displayed in English, even when the site is set to German or Spanish.
Questions:
Why is the translation not working for the pop-up when switching languages?
How can I ensure the pop-up content is displayed in the selected language?
Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
The pop-up is translated, but the buttons in the German and Spanish translations link to the wrong URLs. They should use exactly the same URLs as in the English version of the pop-up.
