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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate individual options of a Radio Selector Field in an Elementor Form, but the translation tool treats all options as a single text block, which is not the desired outcome.
Solution:
We recommend following the workaround provided in the WPML errata page. Please visit this link and apply the suggested steps.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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This topic contains 3 replies, has 0 voices.

Last updated by axeld-7 4 days, 11 hours ago.

Assisted by: Noman.

Author Posts
January 25, 2025 at 6:21 pm #16633856

axeld-7

Background of the issue:
I'm trying to translate the options of a Radio Selector Field inside an Elementor Form on my site hidden link. In the Elementor form builder, each option is set on a separate line.

Symptoms:
When trying to translate, it picks up all the box content as a unique text block, meaning that when translated it wraps all 3 options in one, which is not the expected output.

Questions:
How can I translate individual options of a Radio Selector Field in an Elementor Form using WPML?

January 26, 2025 at 12:38 pm #16635133

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I can see the issue on your site: hidden link

Could you please follow the below steps and see if this resolves the issue:

1. Make sure the minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

2. Make sure you are using the latest version of theme and plugins on your site.

3. Try the below procedure:

3.1. Open the default language page in Edit mode in which you are facing this issue.
3.2. Make a small change, for example, add a space or + sign in your page/post title.
3.3. Update the page by pressing the “Update” button.
3.4. Now, please remove that small change that did in step #3.2.
3.5. Update the page again.
3.6. Now, open the translated page in the WPML Translation Editor, and make sure the translation is 100% complete. Finally, press the “Complete Translation” button and check if this resolves the issue.

4. Please delete all sorts of caches on your site/server cache if any / plugin cache / CDN cache (if any), clear browser cache, and then see if it resolves the issue afterward.

If the issue persists, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Please let me know the results,
Thank you

January 27, 2025 at 3:51 pm #16638611

axeld-7

I don't think you are understanding the issue, the issue is that the field is not of the same type aparently, it is pickit as a single line field, but in elementor this is a multiline element that fort each line it picks up a radio option

hidden link

Translating is not working properly because it takes the element as a single line item string

January 28, 2025 at 11:51 am #16641497

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for the additional details, I can confirm that I understand the issue. Could you please try to follow the workaround from this errata: https://wpml.org/errata/missing-sentences-and-incorrect-numerical-segments-in-advanced-translation-editor/ and see if this resolves the issue.

If the issue still persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

January 30, 2025 at 8:49 pm #16653446

axeld-7

Thank you! this worked!