Translation conflict

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that a translated global form displayed correctly in various languages except English. In English, the form in the popup displayed in other languages, despite the footer form showing correctly in English.
Solution:
1) We updated the translation of the header template in the default language, which resolved the issue with the popup form not displaying correctly.
2) The footer form was functioning correctly without any modifications.
3) We resolved the form translation issues through WPML-> String Translation.

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Last updated by Osama Mersal 1 day, 19 hours ago.

Assisted by: Osama Mersal.

Author	Posts
January 27, 2025 at 8:45 am #16636261
gorkema-3	Background of the issue: I translated a Global form, and it is properly shown in other languages. However, in the English language, it shows other languages such as French. The form I used in the footer shows English, but the same form in a popup shows in other languages. You can see in the screeshot, they are in the same page, and they are using the same global form, but the one in the popup, has conflict in other languages!!! Symptoms: The translated form displays correctly in other languages but not in English. The footer form shows in English, but the popup form shows in other languages. Questions: How can I fix the issue with the form displaying in the wrong language?
January 28, 2025 at 10:23 am #16640828
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
January 28, 2025 at 1:01 pm #16641830
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please check the provided access details, as I got the following error. (Invalid login details.) Best regards, Osama
January 28, 2025 at 2:00 pm #16642157
gorkema-3	I am sorry! I think it is fixed now What about ftp? is it working?
January 28, 2025 at 2:08 pm #16642161
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. Please check if the pop-up works correctly in Italian. (hidden link) Best regards, Osama
January 28, 2025 at 2:20 pm #16642276
gorkema-3	As you can see some parts are translated some are not! You can see it in the screenshots I've provided in the attachment.
January 28, 2025 at 2:24 pm #16642339
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please go to WPML-> hidden link">String Translation, search for the untranslated strings and check their Italian translation. I checked the name string, and it wasn't translated correctly. Best regards, Osama
January 28, 2025 at 2:32 pm #16642379
gorkema-3	Alright I translated the parts, thank. Just so you know, I translated the form using automatic translator, maybe I didn't checked all the languages! I problem was English version of the form was showing other languages! I tried to duplicate English and auto translate several times, at first it was fine, and then it changes to other languages! I am telling these to ask how you fix it and what was the problem so when I face something like that I fix it by my own not bothering you anymore Thank you Mohammad
January 28, 2025 at 2:36 pm #16642436
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi Mohammad, 1) I edited the default language and updated the translation of the header template, which fixed the issue of the pop-up not showing correctly when clicking the header button. 2) The footer worked correctly without making any changes. 3) The strings of the form translation issue is fixed via WPML-> String Translation. Best regards, Osama
January 28, 2025 at 2:43 pm #16642471
gorkema-3	Dear Osama, Great job, thank you, I tried so hard to fix it, but I couldn't, thank you for your help. I don't know those problems happened. Thank you again, that was a big problem should be fixed. Best regards
January 28, 2025 at 2:44 pm #16642473
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi Mohammad, You are more than welcome. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you. Have a great day! Best regards, Osama