Thank you for sharing all the details. It seems you are having an issue with the latest version of WPML's Translation Editor.
The best way to solve that, is to revert to the previous version, until we can find a fix for this issue. This has no impact on existing translations and should solve your issue. Make sure to have a full website backup before proceeding.
Simply go to the editor, click the cog icon in the top right corner of the screen, and toggle the option to use the previous version.
You can also disable the bigger segments option if you prefer to translate paragraphs as separate sentences.
After that, try saving the translation again. Let me know if that solves your issue.
Hi, I switched the translation interface to the previous version as instructed, however the homepage is still in the translation queue and did not register as "completed"
This is what I'm seeing now in my page list - "Waiting for automatic translation". I Go into the page, see that everything is translated and reviewed, and I click "complete translation" at the bottom, and it goes back to "waiting for automatic translation" in the page list. Please help!
I've removed the temporary access you shared, because this Forum might become public in the future. Nonetheless, I checked your website, but couldn't find a solution right away.
I'll get a second opinion with our devs. To do that, I need to have an admin user in your website, so they can check your settings and information in more detail.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
We won't need FTP access at first, thank you for asking. I've taken your ticket to our devs and will get back to you as soon as I have new information.
