Unable to assign Credits and “marked for later” issue

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Documentation request

This topic contains 20 replies, has 0 voices.

Last updated by Carlos Rojas 1 day, 23 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
October 1, 2025 at 10:41 am #17448174
jan-hinrichF-2	Background of the issue: I have published a site, hidden link, which was previously dev.wienecke.de during development. The site is registered, and I am trying to assign credits. Symptoms: I am unable to assign credits and see a lot of 'marked for later' in already translated pages, which was not the case before. Questions: Why am I unable to assign credits on my registered site? How can I resolve the 'marked for later' issue in already translated pages?
October 1, 2025 at 12:22 pm #17448679
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us Please make sure you ran the migration banner (similar to: hidden link) after changing the domain, or register the site with the new key in Plugins -> Add new -> Commercial tab. After the steps above, you should be able to assign the credits. Here is the official migration guide: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/ that you can use to double-check if you did all the steps correctly. Regards, Carlos
October 1, 2025 at 12:28 pm #17448776
jan-hinrichF-2	I started the migration process, but it tried to redirect me to the dev site, which was the same install with a different URL: dev.wienecke.de
October 1, 2025 at 12:36 pm #17448813
jan-hinrichF-2	I see this under add plugins
October 1, 2025 at 12:47 pm #17448866
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	In this case, please remove the registration from the migrated site and register it again with a new key
October 1, 2025 at 3:01 pm #17449270
jan-hinrichF-2	Re-registering did not solve the issue.
October 2, 2025 at 8:26 am #17450915
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Good morning, and thank you for your message. Please share the access credentials to the site in your next message, which I have set private. This will allow me to reproduce the issue and double-check the configuration. Confirm you have created a full site backup that you can restore if necessary.
October 2, 2025 at 12:19 pm #17452013
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for sharing the credentials requested I ran some troubleshooting steps and everything seems to be working correctly. I also added 100 prepaid credits as a test. Please try again to add the credits to your site
October 2, 2025 at 12:45 pm #17452096
jan-hinrichF-2	Sorry, I don't understand. I still don't see the current site (wienecke.de) in my account, only the old dev domains. I don't see any way to add/transfer/remove the credits.
October 2, 2025 at 12:48 pm #17452115
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, It seems there is a misunderstanding You mentioned you registered the site with a new registration key, so it should appear in your wpml.org account. Please follow these steps: - Go to Plugins -> Add new -> Commercial tab - Click the option to remove the WPML registration - Click on the link that appears below the field to paste the registration key - Get a new key and register the site again Do you see the site now on your account, and can you assign credits?
October 2, 2025 at 1:13 pm #17452211
jan-hinrichF-2	I have already done this.
October 3, 2025 at 8:11 am #17453759
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, When you create a new site key, you must register the site domain on your wpml.org account. Did you register the hidden link domain on your wpml.org account already?
October 6, 2025 at 11:17 am #17459804
jan-hinrichF-2	Yes, of course
October 6, 2025 at 11:32 am #17459886
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. I'm consulting this issue with my colleagues and I will get back to you as soon as I get an answer.
October 6, 2025 at 12:16 pm #17460519
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I have escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look at this issue. I will get back to you as soon as I get an answer from them.