This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to update WPML and restored the site to a previous version. They also inquired about running WPML on a staging site.
Solution:
We recommended the client to register the site with a new WPML site key after taking a full site backup. The steps include:
- Deleting the old key from the account page
- Unregistering WPML from the site through the Plugins>Add New>Commercial tab
- Generating a new key and registering the site with it
- Upgrading to the latest version of WPML
For detailed instructions, we provided documentation links:
For the staging site, we directed the client to documentation on how to create site keys for development sites:
Registering development sites with WPML
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket.
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This topic is split from https://wpml.org/forums/topic/my-site-is-crashed/
This topic contains 4 replies, has 2 voices.
Last updated by 1 year, 2 months ago.
Assisted by: Bigul.
