Update production license key past pushing staging

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to update the production license key after moving from staging to production but encountered an error stating that the site is still registered as a development site on WPML.org.
Solution:
If you're experiencing this issue, we recommend following these steps:
1. Unregister your site from being recognized as a development site by following the instructions here: How to remove the 'This site is registered on WPML.org as a development site' notice.
2. After unregistering, go to your WPML account and delete the old key as shown in your account screenshot.
3. Re-register your license for the production environment.

This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Documentation request

This topic contains 6 replies, has 2 voices.

Last updated by ronaldT-5 1 month, 1 week ago.

Assisted by: Bobby.

Author	Posts
October 16, 2024 at 5:10 pm #16297148
ronaldT-5	Background of the issue: I am trying to get rid of the message: This site is registered on WPML.org as a development site. I was attempting to update the production license key after pushing from staging. The issue can be seen at: hidden link Symptoms: I expected to see no error for the production site, but instead, I got the message: This site is registered on WPML.org as a development site. Questions: How can I update the production license key after pushing from staging? Why is the site still registered as a development site?
October 16, 2024 at 6:24 pm #16297481
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Please follow the steps from our documentation to resolve this. https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/ Let me know your results, please.
October 16, 2024 at 6:28 pm #16297486
ronaldT-5	Haven't you look at the snapshot I posted. It is giving me an error upon trying to change from staging to production
October 16, 2024 at 8:07 pm #16297714
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Please follow the steps from the documentation I shared under this section: "What if the notice still appears after moving to production?" You will need to re-register your license and it will resolve this. One important thing to add: after you unregister go back to your account(area shown in your screenshot) and delete the old key before continuing.
October 16, 2024 at 8:20 pm #16297719
ronaldT-5	What I was trying to say earlier, is that the first step I do yields a NEW error. The second step, I think, is for when the initial error persists.
October 16, 2024 at 8:25 pm #16297726
ronaldT-5	Okay, I was able to fix it on my own. I unregistered it, and then copied and paste the existing production license back. But, tell me how about the translation credits. I want them on staging14 only. I just tried the live production site and it only works in English. The translated site does not work correctly. See hidden link
October 16, 2024 at 9:01 pm #16297800
ronaldT-5	Never mind about the translation credits. I will likely edit the site within production for a while since it is so difficult to transfer staging to production.