2. Please make sure that you first create a full website backup so that you are safe no matter what happens.
3. The oldest version you are able to download from that link is "3.8.3". After that, I recommend that you update to each new major version (3.9, 4.0, 4.1, 4.2 and 4.3).
You can also try to create a full website backup first and then update to the latest version and see what happens - it there's gonna be serious errors and not simple notifications, then please update gradually.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Our next available supporter will start replying to tickets in about 1.03 hours from now. Thank you for your understanding.
A customer wants me to figure out what's wrong with their website and it looks like they have version 2.9.3 of WPML installed and I'm suspecting some of the problems are related to it. What would be a safe way to start updating this?
Thank you,
Manu Pärssinen
PS. Installer plugin link on their WPML Support is "hidden link" which doesn't lead to anywhere...
thanks for the quick answer. However when I tried to do this, it just gave me an error message saying the folder /public_html/wp-content/plugins/sitepress-multilingual-cms/ already exists and canceled the installation. On the plugins page the current WPML installation looks like in the attached screengrab.
I guess I could just copy the new files there via FTP (gotta ask the client for the login info though)...
Yes, that thing is happening because WPML is already installed so you would need to first deactivate+delete it from the backend. This will also delete the "sitepress-multilingual-cms" folder on the server.
Here are some steps to do that: hidden link
However, I don't know if your WordPress user account has those rights so you have to check that with the client of course if that's the case.
After that, you could simply get back to the plugins page and upload the new WPML version, install it and activate it.
Nop, it won't as the WPML settings are saved in the WordPress database.
However, please don't forget to do a full website backup first, just for safety reasons.
PS: Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week in case you write me tonight or this weekend.
