WCML review count is incorrect

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Bug

This topic contains 0 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 4 days, 5 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
February 5, 2025 at 8:00 pm #16672867
dmitrijsH	Background of the issue: I am trying to see reviews correctly on my WordPress site. The issue can be seen on this page: hidden link. Symptoms: I expected to see no review and no star rating, but instead, I got 1 non-existent review and 1 star rating. Questions: Why is there a non-existent review showing? Why is there a star rating when there should be none? In addition, in the database I see for all the translations of this product: _wc_average_rating 0 _wc_review_count 0 _wcml_average_rating 1.00 _wcml_review_count 1 _wcml_rating_count a:1:{i:1;i:1;}
February 6, 2025 at 11:54 am #16675166
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you for waiting. I checked, and the review shows in all languages. Please make sure to have a full website backup, deactivate WPML and related plugins and check if the review is still there. Let me know what the results are.
February 9, 2025 at 12:40 am #16683380
dmitrijsH	Hello, Please let me know which review you see. There are no reviews (image attached). Kind regards,
February 10, 2025 at 10:13 am #16686217
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	I'm talking about the issue itself. In all languages, I see the one star review (check image attached). Please make sure to have a full website backup, deactivate WPML and related plugins and check if the review is still there. Let me know what the results are.