[Resolved] WPML plugin cannot connect to wpml.org

Hello there,

Thank you for your patience while we investigate this.

I'd like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.

I'll make sure to delete this copy as soon as we get this issue fixed.

I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.

Thank you, please let us know.
Mateus

Hello there,

I apologize for the inconvenience.

I tried creating the staging site using our servers, I also wanted to test it on a different environment, however, the process took many hours and eventually failed due to the size of the site.

So I went ahead and created the staging following your instructions.

This is just a note to let you know that the work on the site continues, as soon as I have news I'll share them with you here.

Thank you.
Mateus

Hello there,

I checked it and the issue with the logo only happened when the String Translation plugin was enabled.

Upon further review, it seems like it was applying the logo ID of the string [theme_mods_flatsome-child]site_logo from the domain: admin_texts_theme_mods_flatsome-child.

I was able to stop the logo from being replaced by following this method:

- Go to the string translation and search for site_logo
- Select and delete the string [admin_texts_theme_mods_flatsome-child][theme_mods_flatsome-child]site_logo
- Enable the option at the bottom of the screen 'Look for strings while pages are rendered'
- Visit the home page
- The string will return, search for site_logo and change its language to French

Test the customizer, in my tests it stopped reverting to the English one.

Regarding the email issue, I can see that the default language is English, I believe this could be causing some issues since the main language of the site is different and English is no longer a valid language.

Please try the following procedure to fix it:

- Please edit the original email text, change it from English to French and save it.
- Go to WPML -> String Translation and search for the text domain: admin_texts_woocommerce_customer_completed_order_settings
- Change the language of the strings from English to French
- Check if the string is translated into the other languages and translate it if necessary
- Test the email sending again, it should be correct

Thank you, please give it a try and let us know the results.
Mateus

Hello there,

In the staging site, I went to WooCommerce > Shipment Tracking > Order Statuses & Notifications > and clicked on the gear at the right of the screen. It is also accessible at: the URL /wp-admin/admin.php?page=ast_customizer&preview=completed

I used this text for the 'Contenu de l'e-mail', it was already there but I added a space at the end and saved it:

Votre commande est en transit. Suivez votre colis pour en savoir plus sur le statut de la livraison.

Then I went to the WPML -> String Translation and searched for 'Votre commande est en transit'.

I found one string admin_texts_woocommerce_customer_completed_order_settings [woocommerce_customer_completed_order_settings]wcast_completed_email_content, I selected it and changed its language to French.

Then I added an English translation:

'Your order is in transit. Track your package to find out more about the delivery status.'

And updated all other translations, just re-saved them as they were.

Now when I test it, it seems to be working on my end, please check the screenshot.

Can you please test it to see if it is working for you as well?

Thank you, please let us know.
Mateus