checkout page is in wrong lamngauge for one language

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	-
-	13:00 – 16:00	13:00 – 16:00	13:00 – 16:00	13:00 – 16:00	13:00 – 16:00	-

Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Bug

This topic contains 10 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 3 hours, 7 minutes ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
October 22, 2024 at 11:43 am
haraldK-9	Background of the issue: I am working on a site under development and trying to translate the checkout page using WPML. Symptoms: The checkout page is displayed in the wrong language for one of the languages. Questions: How can I ensure the checkout page is translated correctly? What steps should I follow to fix the language issue on the checkout page?
October 22, 2024 at 12:15 pm
October 22, 2024 at 6:06 pm #16318994
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I checked, and it seems that WC lacks some configuration files for Austrian German. Please try this workaround: - Visit this page hidden link - Download the .mo file, following this step-by-step: https://woocommerce.com/document/woocommerce-localization/#downloading-translations-from-translate-wordpress-org-manually - Rename it to "woocommerce-de_AT.mo" (or the correspondent default locale you're using for the Austrian German language) - Now get access to your website files and go to the wp-content/languages/plugins/ folder - Paste there the file you just downloaded and renamed - Go to WPML -> Themes and Plugins localization - Check the " WPML has detected changed or new MO files" warning, and scan all the files It should be solved after this. Please give it a try and let us know how it goes. Thank you.
October 23, 2024 at 7:53 am #16320309
haraldK-9	Hi, i deleted the old woocomemrce de_AT.po and mo files. uploaded the new one. Scanned the files (wpml did detect that there was a change). But the checkout page in language de_AT is still in english... It is really urgent now. Thanks again
October 23, 2024 at 8:05 am #16320408
haraldK-9	one more. when i try to edit the page in gutenberg: the page language is set to austrian german BUT the editor itself is in english.. dont know if that helps? i need this fixed asap because i have to launch the site today... thanks again
October 23, 2024 at 3:51 pm #16322663
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I apologize for not being able to provide a quick solution yet. I've forwarded your ticket to our developers, so we can find a solution or at least a workaround as soon as possible. I'll let you know. Thank you for understanding.
October 24, 2024 at 9:54 am #16325405
haraldK-9	hi there, are there any news? thanks in advance
October 24, 2024 at 1:59 pm #16326761
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	I'm still waiting for feedback from our devs. That might take a few days.
October 30, 2024 at 2:59 pm #16348015
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there. We found a workaround. Please make a full website backup and follow these steps: 1. Go to Pages and open the Checkout page. 2.Slightly edit the field that require translation, for example, add a blank space at the end of it; 3. Do that for all fields that show untranslated in the Austrian Version; 4. Translate the page to Austrian German. 5. Remove the blank space from the original page and save. Let me know if that works for you.
November 3, 2024 at 5:22 pm #16358260
haraldK-9	hi there, this does not really work for all things fields. see attached screenshot. how can i soilve this? is there any other solution? it is really urgent now. thank you in advance
November 4, 2024 at 2:37 pm #16361640
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I forwarded that to our devs and will get back to you as soon as possible.
November 8, 2024 at 1:29 pm #16382214
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I'm not able to access your website at the moment, I'm getting a 503 error. Can you please check and let me know when it's available? There's an information I need.