how to request a refund. do i unregistered WPML on my site ?

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Tagged: Documentation request

This topic contains 3 replies, has 1 voice.

Last updated by Marcel 16 hours, 2 minutes ago.

Assisted by: Marcel.

Author	Posts
February 28, 2025 at 8:54 am #16759593
youngjinJ	Background of the issue: I am trying to request a refund for WPML because it seems that the ListingPro theme is not compatible with WPML. I have already registered WPML on my site hidden link. Symptoms: The ListingPro theme is not compatible with WPML. Questions: How do I request a refund for WPML? Do I need to unregister WPML on my site before requesting a refund? Please provide detailed instructions on how to request a refund.
February 28, 2025 at 3:36 pm #16761752
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or if I can help with the issue quickly. Sadly we couldn't get the author's cooperation to make that theme compatible: https://wpml.org/theme/listingpro/ But many listing themes alternatives are: https://wpml.org/theme-category/directoy-and-listing/ If you want to give any of those a try, you still have time to request the refund 🙂 If you prefer to proceed with the refund request, here is the link to process refund requests: https://wpml.org/purchase/refunds-policy/ Best Regards, Otto
March 3, 2025 at 10:09 am #16768006
youngjinJ	Thank you for introducing many listing themes. We are planning to create another website. We are looking for a theme with the following features. Let me explain with an example to make it easier to understand. For example, there are services that provide billing statements and usage reports through a website when a household uses electricity or gas. Our business is an agency that helps companies expand overseas by managing their online and offline marketing. We want to provide our clients with invoices and performance reports through our website. Could you recommend a WordPress theme that is compatible with WPML and suitable for this purpose?
March 3, 2025 at 12:23 pm #16769045
Marcel Supporter Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Please note that we cannot recommend specific themes. However, I encourage you to consider this from a different perspective: any functionality is possible if you develop it yourself or use dedicated listing tools, rather than relying on a specific theme. It’s a best practice to separate functionality from the theme by implementing it via a plugin. Whether you choose a flexible default theme like GeneratePress, Astra, or even a Full Site Editing theme, you can easily integrate the required functionality yourself. If you’re specifically looking for a listing theme, I recommend reaching out to a certified WPML contractor who can analyze your exact requirements and help you find the best solution. Since this is not something we can evaluate for you, determining whether a particular theme is the right fit requires a more in-depth analysis. Best regards, Marcel