I am having trouble with automatic translation.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is encountering issues with automatic translation and has received a message about reaching a certain amount of credits for the first time. Additionally, the client is unable to complete payment with a credit card, receiving an error message to check card information.
Solution:
the message about reaching a certain amount of credits is not new. It appears when you're close to using 195 thousand credits or the system anticipates reaching this limit. The payment made when this message appears is a one-time payment and will be used as credits for future payments. If the client's translations cost over 150 USD and they pay 100 USD upfront, they would only need to pay the remaining 50 USD. This payment also serves to increase the monthly credit limit. For more detailed information: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/.

Please note that this solution might not be relevant if it's outdated or not applicable to your case. If you continue to experience issues, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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Tagged: Account Issues, ATE

This topic contains 1 reply, has 2 voices.

Last updated by Alejandro 1 year, 4 months ago.

Assisted by: Alejandro.

Author	Posts
January 31, 2024 at 4:41 am #15247209
深嶋利之	I am having trouble with automatic translation. I got the message in the image on the auto-translate screen. I translate the same amount every month, but this is the first time I have seen the message. Did this message start new this month? Also, no matter how many times I register my credit card, I cannot complete the payment and get the error message "Please check your card information". Please check with us as we are having a very difficult time.
January 31, 2024 at 3:40 pm #15250243
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello! It's not a new message, it happens only when you reach a certain amount of cedits used OR when the system believes that your'e about to reach it (it might not reach it in the end because of translation memory, etc). the amount of credits is 195 thousand credits so if you got this it means that the system believes you're going to reach or surpass that amount. It's a one time payment and what you pay there will be used as "credits" for te next payment, so if you used credits that amount to over 150usd in cost, then you'd only pay 50 because you paid 100 upfront. It's also used to increase the maximum amount of credits you can use in one month, so the next milestone would be over 10 million credits, more or less. All this information is explained in the F.A.Q section of this guide: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Regards.