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[Assigned] I receive a critical error when I try to translate my home page.

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Last updated by pieterV-20 1 day, 5 hours ago.

Assisted by: Bruno Kos.

Author Posts
April 9, 2025 at 6:42 am

pieterV-20

Background of the issue:
I am trying to translate my home page using WPML. The issue can be seen at the following link: hidden link

Symptoms:
I receive a critical error when I try to translate my home page via the translation editor. The translation of the page worked before but has now stopped working. I already removed the English version entirely to see if that fixed the issue, but with no result. When I click the plus sign to translate, the update icon keeps spinning.

Questions:
Why am I encountering a critical error when translating my home page?
What steps can I take to resolve the spinning update icon issue?
April 9, 2025 at 7:30 am
April 9, 2025 at 11:18 am #16912907

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

To help us troubleshoot the issue, please try the following:

1. Activate only the WPML plugins and ACF to check if the issue persists. This will help identify any conflicts with other plugins.

2. Switch to a default WordPress theme like Twenty Twenty to rule out any theme-related issues.

3. While using this minimal setup (steps 1 and 2), try sending the homepage through Translation Management as explained here: https://wpml.org/documentation/translating-your-contents/#using-wpmls-translation-management. Then, check the debug log at `/wp-content/debug.log` to see if any errors appear when creating a new translation job.
April 12, 2025 at 9:09 pm #16925748

pieterV-20

I'm going on a holiday now, so I will only be able to check this within 2 weeks. I will get back to you.