I want to do everything in the advanced translator

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with some pages still opening in the Classic Translation Editor instead of the Advanced Translation Editor after switching back to the Advanced Translation Editor in the settings.
Solution:
1. We accessed the WPML settings.
2. We changed the option under WPML --> Settings --> Editor for translations previously created using Classic Translation Editor from "Classic Translation Editor (recommended)" to "Advanced Translation Editor".
3. We advised the client to delete any translation jobs that were in progress with the Classic Translation Editor from WPML --> Translation Management --> Jobs.
4. We provided a video tutorial for further assistance: https://komododecks.com/recordings/Mx0Gt88nPAgGvmfj0QDO.

If this solution doesn't look relevant, please open a new support ticket.

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Tagged: ATE

This topic contains 4 replies, has 3 voices.

Last updated by Paola Mendiburu 9 months, 4 weeks ago.

Assisted by: Paola Mendiburu.

Author	Posts
January 24, 2024 at 8:36 am #15220160
nielsO-5	I turned off the advanced translator once, which made it go back to the old translator. Now I switched it back to the advanced translator in the settings. And now (1 in 10 pages, I think) it still appears in the old editor. This means I can't translate properly because I want to do everything in the advanced translator.
January 24, 2024 at 9:02 am #15220478
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need help from us. If you do, please reply to this ticket, and one of our supporters will continue helping you. Regards, Itamar.
January 24, 2024 at 9:04 am #15220482
nielsO-5	Hi , this is not the problem i am facing. Some page's go to the old editor like the picture instead of the new advacned translator.
January 24, 2024 at 10:41 am #15221068
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	HI, To investigate the problem, could you give me site access to wp-admin please? I just checked the necessary boxes so that I can add credentials securely and privately. This way only the two of us can observe them. I suggest you create a temporary user, so you can delete it after closing the ticket.
January 24, 2024 at 12:34 pm #15221711
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for the credentials. The problem was that you had on WPML --> Settings --> Editor for translations previously created using Classic Translation Editor the options selected was "Classic Translation Editor (recommended)" I have changed it to " Advanced Translation Editor". Also make sure to delete any progress job that was with the classic translator editor from WPML --> Translation Management --> Jobs. I have created a video for you: hidden link
January 24, 2024 at 1:06 pm #15221845
nielsO-5	Hi Paola, Thank you for the response, it works again. Those videos are also very helpful, Please continue with those, makes everything a lot clearer.