[Waiting for user feedback] learndash translations are not working

Hello,

Could it be that this issue is related to Custom Elementor Widgets coming from the plugin "LearnDash LMS - Elementor"?

If so, note that WPML by default supports all widgets that are shipped with Elementor and Elementor Pro.

Every Custom Elementor Widget must have an XML configuration so that it can be translated using the WPML Translation Editor.

It is the theme author's job to create such a configuration in a wpml-config.xml file in the root directory of the theme or plugin.

Guide:
https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/

We also provide the following plugin, which makes creating such a config easier, but we do not recommend using it in a production environment:
https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/

If the author does not provide such a config, you can alternatively create one yourself. This config can be stored under WPML > Settings > Custom XML Configuration.

We can further offer a WPML test site on which we can recreate the issue, and I can assist you with a basic configuration for a couple of widgets, but if there are many affected widgets, it would be better to reach the author of those widgets.

We offer a program for theme and plugin authors to support them on this matter, which you could name as a reference to the author:
https://wpml.org/documentation/support/go-global-program/

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Alternative: Use the WordPress Editor as the translation method instead.

Instructions for translating with the WordPress editor:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Best regards
Andreas

Hello,

I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.

The required fields are located below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

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If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.

If you are unable to provide such a copy of the website for testing, please let me know on this ticket.

The private reply form looks like this:
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Click "I still need assistance" the next time you reply.

Video:
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Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards,
Andreas

Saving the translated course in the WordPress Editor solved the issue here:
hidden link

Hello Vincent,

Now, this seems to be an issue that is not as easily solvable as in the first case.

In the English course, "The customer journey" is not any course content assigned on the WordPress Editor. It seems currently not to be possible to add the lessons and quizzes manually to the translated courses.

Please verify if those quizzes and lessons are actually translated and the translations are published.

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There are currently up to 20 plugin updates available on your site. Could you please run all those updates and update the translation?

Also, please take note that we recommend translating Learndash courses and their content with the WordPress Editor:
https://wpml.org/plugin/learndash-lms/

How to:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

If this does not solve the issue, I would kindly like to ask you for some patience, as I am currently on a short vacation until Thursday.

I hope for your understanding, and I will be glad to assist you as soon as possible.

Best regards
Andreas

Hello,

Andreas is away for today, so I'm stepping in temporarily. I checked the hidden link course directly, and it seems that the "WordPress Editor" options wasn't properly set, as recommended in the link Andreas shared. Here it is, again:

https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

First, you need to choose the option (check the image), than you can properly add the content and save it. Please let us know how it goes. Make sure that all content connected to this course is also translated.