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[Resolved] Long description of products not appearing translated in secondary language
This thread is resolved. Here is a description of the problem and solution.
Problema: El cliente tenía problemas con la descripción de productos que no aparecían traducidos en el idioma secundario. Solución: 1. Pedimos al cliente que actualizara todos los plugins y temas desactualizados para evitar conflictos en el código. 2. Tradujimos dos cadenas de texto específicas y pedimos al cliente que confirmara si el problema se había resuelto. 3. Actualizamos la traducción al 100% de un producto y sugerimos al cliente que hiciera lo mismo con otro producto como prueba, asegurándose de descartar la traducción en la sección de traducción de cadenas por el momento.
Si estás experimentando este mismo problema, te recomendamos que sigas los pasos anteriores. Sin embargo, la solución podría no ser relevante para tu caso si es obsoleta o no aplicable. En ese caso, te sugerimos abrir un nuevo ticket de soporte. También recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins. Si necesitas asistencia adicional, por favor, contacta con nosotros en el foro de soporte de WPML.
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So you translated them in the String translations as I can see.
I am not using String translations but I am translating products directly in Product Translation. (check attached image)
Now when you translated in String translations the text appears.
How can I find other products that have missing description and need to be updated through String translations?
I updated the translation (100%) of the product and everything seems to be correct. Please use another product as a test and fully translate it, then double-check if the issue persists.
Note: Please discard the translation in string translation for now.
I have found another example which I don't understand (check attachment):
Original lang: hidden link
Traslation lang: hidden link
1. In product translation description is missing - empty text field
2. In string translation gutenberg-2720 - the croatian translation is empty
3. On front end - croatian translation
Where does the text in croatian front end come from? Where is it saved if all the text fields are empty?
I have left this product intact so you can check. What should we do in this example?
this product was already 100% translated. The problem is that for some unkown reason the description gets lost. All the products were 100% translated but now some have missing descriptions and we can't detect which one until we see on the front end.
I understand the problem, however, I'm not able to reproduce it in order to isolate its cause. Do you remember any change made on the site right before you started noticing the missing descriptions?
Also, are you 100% sure that these descriptions were translated in the first place?
We found another strange thing on products bellow:
660091 hidden link hidden link
1. In product translation description is OK
2. In string translation gutenberg-54302 - also OK
3. On front end we get slovenian translation instead of croatian??
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660093 hidden link hidden link
1. In product translation description is missing
2. In string translation gutenberg-54591 - also missing
3. On front end we get slovenian translation.
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270335 hidden link hidden link
1. In product translation description is missing
2. In string translation gutenberg-2694 - also empty
3. On front end we get nothing, not even slovenian text??
