Media Translation for products

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with displaying different language videos on different domain extensions using Woothumbs and WPML, and need to replace a video URL rather than uploading a new image in the WPML > Media Translation section.
Solution:
We recommend following these steps:
1. Navigate to Woothumbs > Performance and disable Image Caching.
2. Go to WPML > Settings > Custom Fields Translation and click on Show system fields.
3. Set the

_iconic_woothumbs_media

field to copy-once and save.
4. Access the Media Library, select the image, switch the language, and set a different video URL.

We applied these steps to a sandbox site to verify the solution. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/translate-strings-on-checkout/

Tagged: Compatibility

This topic contains 35 replies, has 2 voices.

Last updated by Osama Mersal 3 months, 4 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
September 9, 2024 at 4:19 pm #16157774
markB-105	Thanks I found them! Can you also help me with the media issue we are having? hidden link
September 9, 2024 at 4:25 pm #16157789
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, 1) After translating any media attachment, You need to click the scan and replace button. (Kindly check the attached screenshot) 2) Could you please share your Debug information with me? You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support) The debug info will give me much information about how your site is configured. Best regards, Osama
September 10, 2024 at 9:19 am #16160153
markB-105	I translated the media of this product: hidden link However, I can not see the scan and replace buttons. Can you please help me? PS: is it also possible the apply the new translated product images when we are editing the product in woocommerce and apply the images there?
September 10, 2024 at 9:23 am #16160226
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
September 10, 2024 at 9:32 am #16160318
markB-105	If I create a staging site, is it enough to check the problem? Because there will be no 2nd language domain when creating a staging site? On live we have Groomzo.nl Translated > Groomzo.com But I dont think this will be if I create staging copy site of groomzo.nl, or can we somehow still manage to create sub url on staging? Like to hear your reply
September 10, 2024 at 10:25 am #16160529
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, To check the issue, we can use the "Different languages in directories" Language URL Format on the staging site. Best regards, Osama
September 10, 2024 at 10:48 am #16160581
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please add the data to the private field. If you don't see the form below, please don't add your credentials, as they will be publicly exposed٫ (hidden link) Thanks, Osama
September 10, 2024 at 12:27 pm #16161311
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi Mark, The staging site seems to be down. Best regards, Osama
September 10, 2024 at 12:38 pm #16161464
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, It's back online. I deactivated the plugins to check the issue in the minimal setup, but that also deactivated the one-time login plugin, so please share the site's access details. Thanks, Osama
September 10, 2024 at 12:48 pm #16161500
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the link. Please check the English product and check if the image is translated correctly. (hidden link) Best regards, Osama
September 10, 2024 at 12:52 pm #16161585
markB-105	Yeah, those are the right english pictures. How did you do it? What is the culprit?
September 10, 2024 at 1:44 pm #16161885
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I deactivated the plugins, and the image appeared to be correct. Please activate your plugins one by one and check the image to know which plugin causes this issue. Best regards, Osama
September 10, 2024 at 2:17 pm #16162120
markB-105	I activated this plugin (It's for the product carousal), and this is causing the issue.
September 10, 2024 at 2:25 pm #16162213
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I created a sandbox site to isolate the issue. Please log in to hidden link">this sandbox site and install the WooThumbs plugin. After that, please create a test product and translate it to replicate the issue. If the issue is replicable, kindly let me know to consult our compatibility team. Best regards, Osama
September 10, 2024 at 2:47 pm #16162278
markB-105	Done I applied the english picture in the media translation, but the english picture is still not visible on the product page