Home›Support›English Support›[Waiting for user feedback] Motopress plugin checkout functions in English but not in Portuguese language
[Waiting for user feedback] Motopress plugin checkout functions in English but not in Portuguese language
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Background of the issue:
Estou tentando fazer com que a página de checkout funcione em todos os idiomas no meu site usando o plugin Motopress para reservas. No idioma inglês, tudo funciona bem, mas em português, a página de pagamento aparece sem os detalhes de pagamento. Eu verifiquei as configurações do WPML e entrei em contato com a equipe do Motopress, que me informou que o problema está no WPML. Segui as instruções deles, mas o problema persiste. Eles também mencionaram que o problema está relacionado ao plugin WooCommerce e sua página de checkout. Verifiquei a configuração do plugin 'WooCommerce Multilingual & Multicurrency' e notei algumas notas sobre configuração incorreta: hidden link. Fiz as alterações que faltavam mas continua tudo na mesma
Symptoms:
A página de checkout em português aparece sem os detalhes de pagamento, sem erro 404.
Questions:
Como posso corrigir a configuração do plugin 'WooCommerce Multilingual & Multicurrency' para resolver o problema de checkout?
O que mais posso verificar no WPML para garantir que a página de checkout funcione corretamente em português?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Ola,
Infelizmente não temos um apoiante português disponível esta semana, mas espero que não haja problema se vos falar em inglês. Também me poderia oferecer para comunicar em espanhol.
Neste momento estou a usar o Google Tradutor e espero que me entenda corretamente.
Poderia enviar-me uma captura de ecrã de WooCommerce > WooCommerce Multilingual & Multi-Currency > Status para que eu possa informar sobre quais as definições que precisam de ser alteradas?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.
If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
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Hello again, i have translated it and i have tested it after, emptied cache and the problem persists unfortunately, so the problmem is not from that aparently
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
When trying to watch your listings in English I get the error "TOO MANY REDIRECTS".
Once I switch the translation preference for "Products" inside WPML > Settings > Post Type Translation to "Translatable only show translated items" this seems to solve the issue.
I had no issue now booking an English listing using bank transfer as payment method.
If you experience this issue with a different payment method, please let me know.
Hello again, the problem is in Portuguese Language, not in English, the English translation is working fine as i always told since the beginning of the ticket, actually the title of the ticket says it also (Motopress plugin checkout functions in English but not in Portuguese language), so you must check the portuguese version, the website is translated in english and Portuguese, my native language. Please check it out as soon as you can, thanks again
Hello, yes i can install it, but the problem is that i dont know if the theme can be registered only for testing, it only has one license, as for the motopress system, i think it is better for you to make tests on the real website, make a backup with all in on wp migration and if something goes werong just restore it, also the hosting has daily backups, my customers only want this issue fixed, they do not care if you test the real website, and me either, so go ahead this way if you can
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Take note, that this would be an exception and usually we would suggest to contact Motopress in such a case.
Usually, we need to recreate issue to confirm that we are handling a general issue and escalate such issues to the compatilbity team, which will then work together with the author to solve the issue.
If the issue can not be replicated, we need to escalate a copy to the Second Tier Support for further revision and they might provide a possible workaround.
Our First Tier Supporters are not supposed to run such fixes or fix indivdual websites.
I can not suggest trying to fix anything on the live site, but if you insist I could give it a try but it will affect the visitors of your site, as I will need to disable plugins, maybe switch themes, change the site default language, try different WPML-related settings or even interact with the code of the plugins directly.
Yes i confirm and agree, i have talked aready today with my customer and it is double-checked it is ok by him also, go ahead and hope you solve the issue once and for all, good luck on that!
