[Escalated to 2nd Tier] One of my if not automatically translating
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
I wasn't able to log in. I tried both credentials you sent on the pop-up, but it just kep coming up. The fields on the page itself are disabled. Can you please check?
I was able to login on hidden link but got to a dead end. As a possible alternative, please make a full website backup and try the steps below:
1. Delete the original (Career and Culture) page and the translation (if it exists already). To do that, send the original page to the trash and remove it completely. If the page already has a translation, switch languages on the top bar, locate the translation, send it to the trash can and remove it completely.
2. Once they're deleted, you can try duplicating and sending them to translation once again.
If that doesn't work, please send me a copy of the website, as instructed previously. I've enabled the necessary fields.
I was able to login with the information you sent, but removed it, as this is a public Forum. I strongly recommend that you change or completely delete the user information you shared. Please send the login information again, using the proper fields (I've enabled them).
Regarding the issue itself, I noticed that it is only happening to that specific page, so the quickest way to solve would be to duplicate that page, delete the original and translate the duplicate.
1. Delete the original (Career and Culture) page and the translation (if it exists already). To do that, send the original page to the trash and remove it completely. If the page already has a translation, switch languages on the top bar, locate the translation, send it to the trash can and remove it completely.
2. Once they're deleted, you can try duplicating and sending them to translation once again.
Thank you for sharing. I've escalated your ticket to our development team, so they can find a permanent solution to this issue. I'll let you know once they get back to me, which usually takes a few days.
