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Tagged: Documentation request
This topic contains 2 replies, has 2 voices.
Last updated by giorgiK-10 4 days, 19 hours ago.
Assisted by: Noman.
Author | Posts |
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December 24, 2024 at 10:34 am #16543266 | |
giorgiK-10 |
Background of the issue: Symptoms: Questions: |
December 24, 2024 at 11:46 am #16543573 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
It seems the issue still persists, so I moved the chat into a forum ticket to assist further. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you, and I apologize for any inconvenience caused so far. I’m here to help resolve this issue. |
December 27, 2024 at 8:06 pm #16549238 | |
Noman Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Looks like issue still exists, so I moved the chat into a forum ticket to assist further. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you, and I apologize for any inconvenience caused so far. I’m here to help resolve this issue. |
December 28, 2024 at 10:55 am #16549865 | |
giorgiK-10 |
Turns out plugin - "Event Tickets" was causing the crash. |