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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using WPML with the Avada theme, and on their site, the translated pages are displaying the correct language-specific widgets, except on two pages. Specifically, the English version of the site is showing Dutch widgets on the pages for 'speed skating lesson' and 'contact' instead of the translated English widgets.
Solution:
We resolved the issue by following these steps:
1. Navigate to WPML -> String Translation.
2. Open the 'Not seeing strings that you are looking for?' tab.
3. Click 'Admin Texts Translation'.
4. Search for the needed strings.
5. Select the strings.
6. Click on the 'Add to String Translation' button.
7. Then click on the '« Return to String Translation' link.
8. Translate the strings, clear the cache, and check the front end.
For more detailed guidance, please refer to our guide on translating texts in the admin texts screen: Translating texts that don't appear on the String Translation page.

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Last updated by Addy 3 days, 15 hours ago.

Assisted by: Osama Mersal.

Author Posts
April 8, 2025 at 7:29 pm #16910731

Addy

Background of the issue:
I am using WPML with the Avada theme on my site hidden link. The translated pages are displaying the correct language-specific widgets, except on two pages.

Symptoms:
On the English version of my site, specifically on the pages hidden link and hidden link, the Dutch widgets are displayed instead of the translated ones.

Questions:
Why are the Dutch widgets appearing on the two English pages instead of the translated widgets?

April 9, 2025 at 12:25 pm #16913382

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

April 9, 2025 at 3:17 pm #16914855

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Could you please check the username and password? I got the following error. (Fout: het wachtwoord dat je hebt ingevoerd voor de gebruikersnaam *** is onjuist. Je wachtwoord vergeten?)

Best regards,
Osama

April 10, 2025 at 6:56 am #16916730

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Could you please test the access details on your end and let me know if they work correctly?

Best regards,
Osama

2025-04-10_08-54-32.png
April 10, 2025 at 9:41 am #16917592

Addy

You can use the formal pass word. I changed it, and tested it.

April 10, 2025 at 9:51 am #16917626

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the footer widget issue and was able to fix it by the following steps:

1- Go to WPML-> String Translation
2- Open the "Not seeing strings that you are looking for?" tab
3- Click "Admin Texts Translation"
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end

Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/)

Please check if the footer works correctly in English. (hidden link)

Best regards,
Osama

April 10, 2025 at 11:55 am #16918320

Addy

Hi Osama,

many thanks!