This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that after moving from a beta page to a live environment, some parts that were previously translated via string translation were not showing as translated on the front end. Solution: We recommended the client to first perform a full backup of their site. After that, we instructed them to access their server via FTP and navigate to the
wp-content/languages
folder. We then advised them to remove all language files, leaving only the three folders as shown in our provided screenshot. This action should resolve the issue.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
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Hi, I changed from beta page to live environment and recognized, that some parts aren't translated anymore. This are strings, that I translated via string translation, for example Well, in string translation for example this string shows as translated, but not in front end on the page. I tried to delete, rescan and translate again, without success.
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
