Split: menu doesn't translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the menu was not translating on their website.
Solution:
We requested temporary access (wp-admin and FTP) to thoroughly examine the issue. After reviewing the settings, we identified that there was no existing translation for the menu in the "English" language, as indicated by a "+" icon next to it on the menu settings page. We advised the client to follow the steps outlined in our documentation on translating menus, which can be found here: Translating Menus Documentation.

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This topic is split from https://wpml.org/forums/topic/translating-headings/

Tagged: Exception

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Last updated by Mihai Apetrei 1 week, 5 days ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 30, 2025 at 6:10 pm #16653206
elizeM	Hi, thank you - i see. I will just use different heading then. Can you please check at the same page, why menu is not translating?
January 30, 2025 at 6:14 pm #16653213
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I created this new ticket for you. I would like to kindly request temporary access (wp-admin and FTP) to your site so that I can examine the issue thoroughly. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Before granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details, as they will be made public. Kindly request I enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response.
February 1, 2025 at 12:07 am #16657528
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there, Thank you for providing the credentials. I noticed that on this page (hidden link), there is still a "+" icon next to the "English" language, indicating that there is no existing translation for the menu. There are multiple methods available to translate the menu. Please take a look at the following resource: https://wpml.org/documentation/getting-started-guide/translating-menus/. The steps outlined in our documentation should assist you in resolving this issue. Let me know how it goes. Best regards, Mihai Apetrei