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This thread is resolved. Here is a description of the problem and solution.

Problem:
You have updated all plugins, but the 'save and complete' function in the Advanced Translation Editor is still not working. The field greys out, and the 'save and complete' button does not respond to clicks or the Ctrl+Enter shortcut.
Solution:
We suspect you are experiencing a known issue with the Advanced Translation Editor when using the Ctrl+Enter shortcut. We recommend trying the workaround provided in the following documentation: Advanced Translation Editor error while using Ctrl+Enter.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.

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This topic contains 4 replies, has 0 voices.

Last updated by Andrey 2 months ago.

Assisted by: Andrey.

Author Posts
March 5, 2025 at 2:57 pm #16779600

Jacob Ilton

I have updated all plugins however the save and complete function is still not working correctly.

I have taken a screenshot of an example. The field greys out and the save and complete button does not click or do any action. When pressing ctrl+enter nothing happens either.

March 5, 2025 at 2:58 pm #16779603

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I suspect you are experiencing the following issue: https://wpml.org/errata/advanced-translation-editor-error-while-using-ctrl-enter/.

Could you please try the workaround in the link above and let me know how it goes?

March 5, 2025 at 3:03 pm #16779620

Jacob Ilton

I cancelled the job and tried again however the issue still persists as it was not triggered by clicking ctrl+enter in quick succession. I was pressing the Save and Complete button itself and have run into the issue again

March 5, 2025 at 3:05 pm #16779625

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

Please provide the steps to replicate. But before, I recommend double check with an alternative browser.

March 5, 2025 at 3:16 pm #16779641

Jacob Ilton

I will need an email to attach to the user profile

March 5, 2025 at 3:32 pm #16779687

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

You can enter any dummy email and share temporary access credentials in the following private reply.

March 5, 2025 at 4:32 pm #16779931

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the information.

I tested a few pages and couldn't replicate the issue. Please provide the exact steps to reproduce the problem you reported.

March 5, 2025 at 4:35 pm #16779946

Jacob Ilton

This page: hidden link

here are the french translations im trying to add:

Associé, marchés des capitaux privés

En tant qu'associé, marchés des capitaux privés, Sukh Hundal fait preuve de compétences interpersonnelles et organisationnelles exceptionnelles. Avec en une grande expérience au sein de l'une des principales institutions financières du Canada, Sukh met à profit cette pour le bien des investisseurs et à la grandeur d’Equiton.

Chez Equiton, la perspective axée sur les clients de Sukh aide l'équipe à proposer des offres financières qui correspondent aux objectifs financiers individuels de chaque client. Suhk est passionné par l’apprentissage des objectifs de ses clients et les aide à accroître leur patrimoine grâce aux solutions d’investissement immobilier innovantes d’Equiton.

Sukh est titulaire d'un baccalauréat spécialisé en administration des affaires de l'Université Wilfrid Laurier.

Try to hit save and complete on all of these

March 5, 2025 at 6:11 pm #16780286

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

I was able to add your translations on the first attempt and have completed them. I am attaching the screenshots for your reference.

You might want to try clearing your browser cache or testing with an alternative browser if you haven't done so already.

Edit-Page-“Sukh-Hundal”-‹-Equiton-—-WordPress.png
Advanced-Translation-Editor-WPML(5).png