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This topic contains 8 replies, has 2 voices.

Last updated by Dražen 1 year, 4 months ago.

Assisted by: Dražen.

Author Posts
December 13, 2023 at 1:53 pm #15055489

marieN-4

Hello Dražen Duvnjak,
Thank you for your reply.

The update does not concern only photos, it also concern the style of Variation swatches on the Product page, that is defined in the Kadence Shop kit.

In FR product page, it is "Radio boxes", in ENG product page it is "Dropdown menu". Please see 2 screenshots attached.

When I'm going to Shop Kit, Section Variation Swatches, and when it is French selected in the header of WordPress, it is OK,

but when I switch to ENG (in the header of WordPress), and I activate "Variations swatches" and click on "Save", the System is not taking it in account, and force the "Variation swatches " to be NON-activated. Please see another 2 screen shorts attached of Shop kit inteface.

Please help.

December 13, 2023 at 1:56 pm #15055497

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have checked further and indeed it is not working correctly. Please note Kadence Shop kit is not on our official compatible plugins list so some issue may happen.

We will do our best to help out but we may also need plugin author collaboration to proceed.

I created a minimal installation of WordPress, WPML, and all necessary WPML add-ons.

You can access the WordPress dashboard using the link below:
- hidden link

Kindly follow the steps below:
- Set up WPML and WooCommerce
- Install the necessary plugin Kadence Shop kit
- Try to replicate the issue with simple example and 1 product

This will help us to report the probable issue to the compatibility team and solve the possible problem faster.

Let me know how it goes.

Regards,
Drazen

December 13, 2023 at 7:37 pm #15058587

marieN-4

Dear Drazen,

I've done the necessary on your sandbow site, and it is working fine on your test environnement.

I have installed:
Woocommerce ( created a Size, with 3 attributes S/M, M/L, L/XL, and I created a product, and published it immediately)
WPML ( I configured the main plugin and activated the String Translation)
Kadence theme
Kadence theme PRO plugin
Kadence blocks
Kadence blocks PRO
Kadence Shop kit plugin
(because I have them all on my site)

After this installation I've done the setting in Shop kit for Variation Swatches to be Radio boxes (and not Dropdown as default). see the screen shot 03.

After that, I did the Translation in ENG of the product page in WMPL interface)
Once completed at 100%, I went ot the product page in FR, than in English and Published in English.

French : hidden link
English: hidden link

It is working fine.

What can be wrong on my site? Can you please investigate?
I have also a WPML SEO plugin activated, that creates problems (critical error) for the SITEMAP (generated by Rank math). (please see here hidden link)

Maybe it can be the reason for the update in ENG?

If it is necessary, please dublicate my site to see why I have this problem on the ENG part (and OK on French part) with Kadence shop kit?

Please check and advice.

03 Kadence Shop Kit .png
02 Wool skirt Adele – Sandbox — ENG.png
01 Jupe en laine Adèle – Sandbox —FR.png
December 13, 2023 at 8:51 pm #15058979

marieN-4

Hello, Another issue with the Shop kit Is the “Size Chart”.
Once activated in Shop kit, I go to the “Products” and see a new section available.

So I have a category in FRENCH “ jupe de laine” ( in English 4skirts in wool4). And I translated it in the category in ENG “wool skirts”.

So I creates a SIZE chart in french for jupe de laine and a Size chart for ENG wool skirts.
Screen shot 01 and 03.

But the FRENCH SIZE chart appears on FR and ENG products pages. Screen shot 03 attached.

Please help.

03 FRENCH Size Chart ON ENGLISH products.png
02 Size Chart for ENGLISH products.png
01 Size Chart for FRENCH products.png
December 14, 2023 at 8:03 am #15060915

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I will be checking the issue with variation swatches, but please lets concentrate on 1 issue at a time. If you have any other issue please open a new ticket or I can open it for you, as per our policy we limit 1 issue per ticket.

Can you please again provide access to your website and FTP access, so I can check further.

Please make a backup before proceeding.

Thanks,
Drazen

December 14, 2023 at 11:03 am #15062483

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I took a copy and checked further, it seems this settings is also set on each product. If you edit the 2nd language manually, you can set and change this to radio boxes, I have tried and works fine.

Please check and then we can continue to the next issue.

Regards,
Drazen

Screenshot_3.jpg
December 14, 2023 at 4:36 pm #15066653

marieN-4

Hello, I'm not very happy with this. Because I knew I could act this way, but the Shop kit is supposed to act on all product pages in 1 click.

December 14, 2023 at 5:14 pm #15067223
marieN-4

Hello Drazen,
1) I checked our previous ticket about a new component created, called "kt_woo_extras"(and we needed to translate it to get the galery photos displayed correctly on the ENG product pages).

2)I went to the sand box (the test site you provided me and where the Kadence Shop kit is working fine for Variation Switches,after I'd done the necessary installation.)

3) So I verified there the same "kt_woo_extras" and I saw this:

{"variation_swatches":true,"swatches_type":"radio_box","product_gallery":true,"ga_slider_layout":"left","size_charts":true}

4) I copied it and put on my production site (String translation) and it is working well on the ENGLISH products, so it is OK. See the screen shot attached.

This way I can do the necessary changes in future, if I wish, by 1 modification in the String Translation of "kt_woo_extras".

Dear Drazen, so we can close this ticket on Variation Swatches, because this solution, that I've just described is ok for me : I will not be obliged to do it manually one by one on each product ENG page.

We should just find now, in the next ticket, why the Kadence Shop kit "Size chart" is not working well for FR and ENG sides, why the Size chart is always the same on both FR and ENG sides.

Please help.

Best regards,
Marie

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-size-chart-is-not-working-well-for-fr-and-eng-sides/

String Translation Variation swatches.png
December 15, 2023 at 7:27 am #15069721

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Marie,

great, glad to hear you found a solution!

I have opened a new ticket and will check further size chats issue:
- https://wpml.org/forums/topic/split-size-chart-is-not-working-well-for-fr-and-eng-sides/

Regards.
Drazen