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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 3 replies, has 1 voice.

Last updated by Osama Mersal 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
April 9, 2025 at 5:54 pm #16915280

Ankit Kumar

Background of the issue:
Want to see same payment form as in hidden link at hidden link

Symptoms:
The Stripe payment form is not showing in the secondary language.

Questions:
Why is the Stripe payment form not displaying in the secondary language?
How can I ensure the payment form appears correctly on the checkout page?

April 10, 2025 at 8:11 am #16917120

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned.

This may be happening because of the older version of WordPress and plugins. So please upgrade to the latest version of WordPress and plugins (including WPML and WooCommerce) after a full site backup {mandatory}. Then, clear all types of caches and check whether the bug exists or not.

You may have to visit Plugins>>Add New>>Commercial tab and click on the *Check for updates* button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches.

--
Thanks!

Bigul

April 10, 2025 at 10:48 am #16917874

Ankit Kumar

Hello,

I have updated all plugins and WordPress Issue is not resolved yet

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April 13, 2025 at 1:05 pm #16926436

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

The topic ‘[Closed] Stripe payment form is not showing in secondary language’ is closed to new replies.