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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 20 replies, has 2 voices.

Last updated by Kor 1 year ago.

Assisted by: Kor.

Author Posts
November 29, 2023 at 6:19 pm #14954971

drazenS

Hello!

I have a real estate site built with the WP plugin WPL PRO (Realtyna). I have installed and configured WPML according to the instructions twice already and I get the same error.

Titles in the default language (Croatian) are actually a combination of the property type value and the property status. The description of the property is not displayed on the page of the default language, and in addition to all that, the design is also messed up, with the fact that in English the design and appearance of the station is fine, but it is messed up in Croatian and French.

November 30, 2023 at 8:13 pm #14967199

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

December 4, 2023 at 5:47 pm #14990377

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've requested access to the file and could you please accept it?

December 5, 2023 at 1:10 pm #14997613

drazenS

Hi Kor! I have accepted your request.

Best regards.

December 6, 2023 at 8:46 pm #15012137

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

I've duplicated the website, and I'll review this on my local development site. I'll reach out to you with my findings as soon as possible.

December 7, 2023 at 7:31 pm #15020837

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I appreciate your patience in this matter. I'm still actively working on it, and I'll get back to you as soon as possible with updates or further information.

December 11, 2023 at 9:02 pm #15040883

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I will have to escalate this to our 2nd Tier Support for further assistance. I will come back to you once I have feedback. Sorry for the delays.

December 15, 2023 at 7:40 am #15069733

drazenS

Hi Kor.

Can you please tell me when could my problem be fixed? Or did you make any progress?

Thank you!

December 15, 2023 at 7:44 am #15069735

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to us. We're currently in the process of investigating this matter. We apologize for the delay as we are not well-versed with this plugin, which may require some additional time for us to fully understand. We will keep you updated as soon as possible.

December 15, 2023 at 8:20 am #15070095

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

Could you please access the following sandbox site: hidden link and proceed to install the WPL Pro plugin? We require this installation to attempt replicating the issue on our end. I apologize for any inconvenience and the delay.

Additionally, I'm experiencing difficulties in accessing the translated listings at the moment on this link: hidden link . Could you please investigate this issue?

December 16, 2023 at 9:04 am #15076773

drazenS

Hi Kor,

I have installed the WPL plugin.

Listings on the web site are not translated yet. As you can see the website is messed up so I could not translate it.

Best regards.

December 18, 2023 at 5:46 pm #15086659

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I appreciate you installing the WPL plugin. I'll take a look at it on my end and will get back to you shortly.

December 20, 2023 at 6:05 pm #15105371

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I apologize for the delay. Just letting you know that I'm still looking into this for you and I will come back to you as quickly as possible.

December 20, 2023 at 6:17 pm #15105473

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Could you replicate the issue on our sandbox site here? hidden link

I've added a listing but I'm having issues trying to replicate the issue. Could you please check?

December 24, 2023 at 8:09 am #15123269

drazenS

No, I can't replicate the issue on your sandbox site. I have made a duplicate of the web site where you have many issues.
This way, you are not helping me at all. I'm waiting, and waiting, and nothing happens. I don't feel like you are trying at all.

The topic ‘[Closed] The description of the property is not translated correctly.’ is closed to new replies.